topic Re: doorbell in Arlo Video Doorbell

No recordings in the library

8711 — Fri, 28 Jul 2023 17:14:45 GMT

Video does not show up in library.

I ran through chat and everything seems to be ok with the chat suggestions!

I have a current subscription for the doorbell!

Re: doorbell

jguerdat — Fri, 28 Jul 2023 14:03:26 GMT

Are you getting notifications? Have you checked your active mode to be sure it's not disarmed?

Re: doorbell

8711 — Fri, 28 Jul 2023 19:47:23 GMT

Gene Ream

2:41 PM (2 minutes ago)

to Arlo

I am getting notifications for the other 4 cameras, but not the doorbell camera. I have a subscription only for the doorbell camera, which is required for the doorbell camera, in order for me to monitor on my phone.

I went to "my arlo" last night and found a link that would let me edit my notifications. Sure enough, my doorbell camera was turned off for notifications and one of my other cameras was using that subscription (which was unnecessary) for Pro 2 cameras. I corrected the situation and now my doorbell camera shows up with the others in my library!

Thanks for your comment, which made me go back and investigate!