topic Re: Video Doorbell - How Do I Stop the Calls But Keep the Chime When I'm At Home ? in Arlo Video Doorbell

Video Doorbell - How Do I Stop the Calls But Keep the Chime When I'm At Home ?

Reproman — Mon, 27 Jan 2020 23:35:13 GMT

Currently, Silent Mode on the Video Doorbell turns off both the chime and the phone call when someone presses the doorbell button. I would like to selectively turn off the phone calls, which are very annoying when I am at home, but maintain the chime for obvious reasons. Currently, there does not seem to be any way to do this.

Re: Video Doorbell - How Do I Stop the Calls But Keep the Chime When I'm At Home ?

JamesC — Tue, 28 Jan 2020 17:05:11 GMT

Reproman,

Currently, silent mode turns off calls and the chime. There is no feature at this time that silences only calls.

JamesC

Re: Video Doorbell - How Do I Stop the Calls But Keep the Chime When I'm At Home ?

Reproman — Tue, 28 Jan 2020 17:53:01 GMT

Hopefully, Arlo will allow users to elect to stop the calls separately from the chime in Silent Mode. Both my phone and my wife's phone ring with a doorbell press and it is quite annoying, especially when we are home.

Re: Video Doorbell - How Do I Stop the Calls But Keep the Chime When I'm At Home ?

Larry-B — Thu, 30 Jan 2020 12:56:36 GMT

If you have an iPhone you can change the ring tone for the ARLO call to a quieter ring tone. We use a ring tone called Bamboo. It is much quieter than most of the other ring tones. Hope this helps...

Re: Video Doorbell - How Do I Stop the Calls But Keep the Chime When I'm At Home ?

Reproman — Thu, 30 Jan 2020 17:12:20 GMT

Thanks so much for the suggestion. We were not looking forward to the constant calls to both of our phones when guests arrived for our Super Bowl party on Sunday.

For others on this thread with an iPhone, the solution is to search for a doorbell call in "Recents" and tap the "i" next to the date of the call. From there, you can "Create a new contact" named "Arlo Video Doorbell" and change the Ringtone setting for that contact to a different ringtone or alert tone, e.g., Bamboo.

For the Arlo team, this should be incorporated into Settings in the Arlo app, along with the option to stop the calls but maintain the chime.

Re: Video Doorbell - How Do I Stop the Calls But Keep the Chime When I'm At Home ?

SccrGroundhog02 — Mon, 10 Feb 2020 18:22:12 GMT

Yes! When will you allow the option to deactivate incoming call, while allowing standard chime from doorbell to engage while home. Please make it an option!

Thank you!

Re: Video Doorbell - How Do I Stop the Calls But Keep the Chime When I'm At Home ?

elisabetz — Mon, 10 Feb 2020 22:13:28 GMT

My husband is an authorized user on our video doorbell: I want him to be able to see all the videos... but he's at work most of the time, and I'm a SAHM... we have kids ringing our doorbell all the time while he's at work... I need *his* phone to not ring, and my phone *to* ring (although, it'd be nice if it didn't ring when I was at home)... and the doorbell to ALWAYS ring, unless I put it on silent! (and I'd LOVE to be able to set the chime to 'quiet hours' so it automatically went into 'silent mode' between set hours of the day - which would be GREAT for moms of babies - doorbell CAN'T ring during nap time) I'm hoping there's a "disable calls" toggle soon, but is there a way we can get him to view video but not get calls? (I saw lots of questions asking how TO get calls so I'm assuming there's a way! - even if he can't 'edit' videos)

Re: Video Doorbell - How Do I Stop the Calls But Keep the Chime When I'm At Home ?

Danielito — Tue, 11 Feb 2020 21:46:45 GMT

If you have an iPhone, try going to the list of recent calls, find the Arlo Doorbell, click on the "I" in the circle then in the caller info screen scroll down to "Block this Caller." (You can always un-block the bell from the Settings app). Works?