topic Re: Help! Can't setup Arlo Video Doorbell because of unusual bug! in Arlo Video Doorbell

Help! Can't setup Arlo Video Doorbell because of unusual bug!

Wesleyrpg — Wed, 15 Mar 2023 08:21:08 GMT

Hi there,

Everytime i try and setup an old Arlo AVD1001, the app detects the camera and WiFi, but just after that point the app says Re-Login required and boots me out of the setup process.

I have tried changing the 2FA to email, to fingerprints etc but nothing seems to be working.

Everytime i try to setup the AVD1001, it boots me out of the setup process.

Re: Help! Can't setup Arlo Video Doorbell because of unusual bug!

Wesleyrpg — Thu, 16 Mar 2023 04:02:33 GMT

I've also tried a different phone.

I've also tried a new password, just in case my old password was too weak or too old.

Every time i setup the AVD1001 just after detecting the Doorbell and it asks you to name it and the second you name it anything, it asks me to Re-Login and gets stuck in a loop.

Re: Help! Can't setup Arlo Video Doorbell because of unusual bug!

ShayneS — Fri, 17 Mar 2023 18:54:17 GMT

Which version of the Arlo app are you using?

Re: Help! Can't setup Arlo Video Doorbell because of unusual bug!

Wesleyrpg — Sat, 18 Mar 2023 00:43:41 GMT

I fixed the problem!

The Arlo Video Doorbell was still linked to my friends account.

I deleted it from his account and it worked again!

Thanks

Re: Help! Can't setup Arlo Video Doorbell because of unusual bug!

ShayneS — Mon, 20 Mar 2023 16:36:16 GMT

Thanks for the update.