topic Re: Account says I have no subscription when I log in in Arlo Video Doorbell

Account says I have no subscription when I log in

JenYo — Wed, 01 Mar 2023 21:28:24 GMT

I've had my camera for a couple of year and it's working fine.

I have a new credit card and tried to update my subscription but when I log in it says I have NO subscription although Arlo has been debiting my credit card for a while.

So I'm trying to talk to someone or email, any contact is fine, but Arlo has NO WAY to contact anyone.

Should I ask my credit card to stop payment?

Re: Account says I have no subscription when I log in

JamesC — Wed, 01 Mar 2023 21:30:12 GMT

I've checked the account associated with the email address you're using for community and there are no subscriptions associated with that account.

Are you logging in to the correct account (do you have more than one Arlo account)? Are you sure the charges you see are coming from Arlo?

JamesC

Re: Account says I have no subscription when I log in

JenYo — Wed, 01 Mar 2023 22:08:27 GMT

That's my account yes. I'm charged $10.69 per month and I have access to video recordings.

Maybe we can communicate by email or phone instead of this community board

Re: Account says I have no subscription when I log in

JamesC — Wed, 01 Mar 2023 22:25:17 GMT

JenYo,

I've opened and escalated a ticket with the care team. An agent will reach out to you with more information as soon as possible.

JamesC

Re: Account says I have no subscription when I log in

JenYo — Tue, 07 Mar 2023 16:12:52 GMT

It's been a week and I still haven't from the "care team"

Thanks