topic my.arlo.com webapp: Can't expand size of videos in feed in Arlo Video Doorbell

my.arlo.com webapp: Can't expand size of videos in feed

ISmellAWumpus — Wed, 15 Feb 2023 20:24:09 GMT

When viewing stored videos in my feed, or the live view, from my iPhone or iPad, I can tap the diagonal arrows to expand to full screen.

When I'm doing the same via the my.arlo.com webapp, I can only expand the size of the live video. The feed videos have no "expando arrows".

Why don't the feed videos in the webapp have "expando arrows" like the live view does?

My env:

Windows 10 Pro 64bit, version 22H2, build 19045.2604, FEP 120.2212.4190.0

Firefox 64bit, v110.0

Re: my.arlo.com webapp: Can't expand size of videos in feed

ShayneS — Thu, 16 Feb 2023 21:20:57 GMT

Thank you for the feedback. I have requested for more info regarding this report. I will update the thread as soon as I have more info to share.

Re: my.arlo.com webapp: Can't expand size of videos in feed

SurferRI — Mon, 20 Mar 2023 01:06:56 GMT

Has there been any update to this issue? As mentioned the web app does not allow for full screen viewing of videos in feed, only live viewing.

Re: my.arlo.com webapp: Can't expand size of videos in feed

ShayneS — Mon, 20 Mar 2023 16:29:46 GMT

HI,

Can you navigate to your browser's Settings > System and toggle off "use hardware acceleration when available" and test again.

Thanks

Re: my.arlo.com webapp: Can't expand size of videos in feed

ISmellAWumpus — Mon, 20 Mar 2023 17:03:27 GMT

Ok.

I unchecked "[ ] Use hardware acceleration when available" in Firefox and restarted my browser. The behavior persists.

I have also tried using up-to-date MSEdge. It too exhibits the behavior.

Re: my.arlo.com webapp: Can't expand size of videos in feed

ShayneS — Mon, 20 Mar 2023 18:32:47 GMT

Thanks for the update, I have notified the team and I will update the thread as soon as I can.

Re: my.arlo.com webapp: Can't expand size of videos in feed

ShayneS — Thu, 27 Apr 2023 19:16:31 GMT

Are you still experiencing this issue?

Re: my.arlo.com webapp: Can't expand size of videos in feed

ISmellAWumpus — Thu, 27 Apr 2023 20:10:02 GMT

As of 27 APR 2023 @ 3:09P CDT, yes. Still no option to expand "feed" recordings any more than their original display size.

Re: my.arlo.com webapp: Can't expand size of videos in feed

BrianHB — Tue, 20 Jun 2023 10:03:12 GMT

Following. I've had the same issue in mulitple browsers. Works fine on my phone, IOS 16.5

Re: my.arlo.com webapp: Can't expand size of videos in feed

Leemgh — Wed, 21 Jun 2023 03:13:40 GMT

Having the same issue as well as not able to see the video playback elapsed time at the bottom of the video. Cannot backup or move forward or even tell where an event is in the playback of the video time length.

Have cleared cash, cookies, and history. The problem is still there. As other have mentioned in this feed, the mobile app works fine, not the desktop web version.

Re: my.arlo.com webapp: Can't expand size of videos in feed

Shumdit — Mon, 31 Jul 2023 00:59:16 GMT

I'm experiencing the screen not expanding on my Galaxy S20 even after doing the work arounds. Only difference is once I log out and back in it works for a short time then it stops letting me expand the screen again.

Re: my.arlo.com webapp: Can't expand size of videos in feed

ShayneS — Wed, 02 Aug 2023 15:30:25 GMT

@Shumdit Have you tried rotating your device after pressing play?

Re: my.arlo.com webapp: Can't expand size of videos in feed

Shumdit — Wed, 02 Aug 2023 15:53:22 GMT

Yes, and it won't go to full screen that way either. It does it randomly and the only way to get it to start working is logging off and on again each time.

Re: my.arlo.com webapp: Can't expand size of videos in feed

ShayneS — Wed, 02 Aug 2023 18:23:11 GMT

@Shumdit Which version of the Arlo app do you have? Can you try removing and re-installing the app.

Re: my.arlo.com webapp: Can't expand size of videos in feed

Shumdit — Wed, 02 Aug 2023 18:50:59 GMT

Version 4.6.1_28552 will removing and reinstalling require me to rebuild and resync the cameras?

Re: my.arlo.com webapp: Can't expand size of videos in feed

ShayneS — Wed, 02 Aug 2023 23:42:23 GMT

@Shumdit The latest version is 4.7. You should see the update within the Play store.

Removing And re-installing the app will not remove your devices.

Thanks

Re: my.arlo.com webapp: Can't expand size of videos in feed

Shumdit — Thu, 03 Aug 2023 00:51:00 GMT

I can't find the update on the play store or anywhere. Do you have a link by chance?

Re: my.arlo.com webapp: Can't expand size of videos in feed

ShayneS — Wed, 09 Aug 2023 16:45:37 GMT

@Shumdit This update is in a slow release phase and 35% of users will have access at the moment. I will be sure to let you know when the release is 100%

Re: my.arlo.com webapp: Can't expand size of videos in feed

ShayneS — Thu, 17 Aug 2023 15:06:55 GMT

Hi @Shumdit The update should be available now, you can update ad test again.

Re: my.arlo.com webapp: Can't expand size of videos in feed

Shumdit — Thu, 17 Aug 2023 15:55:05 GMT

I can't find the update in the app store and my devices don't recognize an update is available. Can you send me a link with the update?