topic Re: Error when adding new wired doorbell in Arlo Video Doorbell

Error when adding new wired doorbell

Pilsner — Fri, 02 Dec 2022 04:12:49 GMT

Trying to set up a new doorbell and went through the setup process many times and getting the same error after the doorbell is found on wifi, Error "Something went wrong so your doorbell cannot be registered to your account"

I've done a reset multiple times with the same error. Using android..I've reset the breaker and uninstalled the app as well with no luck.

Re: Error when adding new wired doorbell

DllsMvs41 — Fri, 02 Dec 2022 20:15:12 GMT

I'm having the exact same problem. I've repeated every step from the beginning, and keep getting the same error. It does not give you any options. Your only choice is to start over again and end up in the same place.

Re: Error when adding new wired doorbell

Stobber — Fri, 02 Dec 2022 21:50:35 GMT

Same problem here. Tried multiple factory resets, tried on a different 2.4ghz network to no avail. Also bought a brand new device at the request of tech support and received same error. @Arlo- Please help! Thx! I do have a ticket in for this.

Re: Error when adding new wired doorbell

Pilsner — Fri, 02 Dec 2022 22:03:49 GMT

Awesome they can't figure this out.

Re: Error when adding new wired doorbell

ldrehot60 — Fri, 02 Dec 2022 23:36:10 GMT

Brand new doorbell same problem.

Re: Error when adding new wired doorbell

Pilsner — Sat, 03 Dec 2022 00:32:41 GMT

Crazy, this must be an android issue. After wasting 5 hours of my life I tried using my wife's iPhone and it worked immediately. Not a fix for Android users but a decent work around.

Re: Error when adding new wired doorbell

Pawthorne — Sat, 03 Dec 2022 01:07:07 GMT

I have exactly the same issue...

Brand new video doorbell... Installation worked great up to asking for a name of the device and then "Error occurred.. blah blah blah."

Not happy...

Re: Error when adding new wired doorbell

DllsMvs41 — Sat, 03 Dec 2022 01:35:39 GMT

Pilsner is 100% correct. This is an Android issue. I was able to set it up easily on an iPhone. If you can get ahold of an iPhone, use that to set it up and then everything will work fine through your android.

I wish I had those four hours back, but at least it's working now.

Re: Error when adding new wired doorbell

Arbormeister — Sat, 03 Dec 2022 17:37:15 GMT

I had the same problem with my Arlo Essential Wired Video Doorbell. Found out that my android phone was connecting to my 5 GHz network instead of 2.4 GHz. My phone did not give me the option to connect to the 2.4 GHz network, so I had to access my router admin account and disable 5 GHz (temporarily until my doorbell was registered). Then my phone connected to the 2.4 GHz network and I was able to complete the setup on the Arlo Secure app. successfully.

Re: Error when adding new wired doorbell

Mattinaz — Sun, 04 Dec 2022 00:43:27 GMT

Same issue with brand new doorbell. My wife and I both have android phones. What's the fix?!?

Re: Error when adding new wired doorbell

Arbormeister — Sun, 04 Dec 2022 00:57:29 GMT

Mattinaz,

The fix for me was making sure my phone was connected to my 2.4 GHz WIFI network and repeating the setup process in the app.

Re: Error when adding new wired doorbell

Pilsner — Sun, 04 Dec 2022 01:00:11 GMT

Using 2.4 ghz didn't make a difference for me the only thing that worked was gettifn a hold of an iPhone.

Re: Error when adding new wired doorbell

DllsMvs41 — Sun, 04 Dec 2022 01:13:01 GMT

This is not a GHz issue. The Android setup is not currently working, and it doesn't appear that Arlo is real interested in doing anything about it. If you try to set it up on 5.0 GHz at any time, it's not going to let you. My solution was to disable my satellites on my mesh network and walk far enough away from my house that my phone disconnected from the wifi, and then walked back until it connected to the 2.4 GHz band (my network switches to 2.4 for devices that are farther away).

I tried to set it up on 2.4 GHz with the Android app, and was having the same issue as everyone else on this thread. I did the same steps as above on the iPhone, and it worked instantly.

I think your only solutions are to get ahold of an iPhone, wait until Arlo fixes the problem, or go with a different brand.

Re: Error when adding new wired doorbell

Arbormeister — Sun, 04 Dec 2022 01:22:21 GMT

It was a GHz issue for me. Once I got my Android phone switched to 2.4 GHz, the setup worked immediately with the Android app on my Android phone. So it is NOT an Android issue.

Re: Error when adding new wired doorbell

StephenB — Sun, 04 Dec 2022 11:49:39 GMT

@Mattinaz wrote:

Same issue with brand new doorbell. My wife and I both have android phones. What's the fix?!?

temporarily disable 5 ghz wifi if your router has a setting to do so
make sure the wifi security is set to WPA2 (AES)
remove any punctuation from the network name and password.

Re: Doorbell cannot be registered

wdmd — Mon, 05 Dec 2022 19:47:14 GMT

Same issue without help from ARLO. Case Number: 43249820

Bell & phone find each other, doorbell gets named & then cannot register. I'm sick

of it and will return the doorbell!

Re: Error when adding new wired doorbell

Stobber — Mon, 05 Dec 2022 20:28:26 GMT

Switching to a 2.4 Ghz network did not fix the problem for me. I don't have an iPhone, so not sure what else to try and have not heard back from Arlo support on my ticket. I have QTY (4), Pro 4 wireless cameras that I'm waiting to set up until this is resolved. I'd really like to have the door bell and cameras all the same brand, so will wait until week's end. If this isn't resolved by then, I'll return everything and switch to a different brand. This is my first experience with Arlo and unfortunately, it's not been a smooth one.

Re: Error when adding new wired doorbell

rawniee — Mon, 05 Dec 2022 21:47:16 GMT

Tried switching to a 2.4 GHz and resetting the doorbell and it didn't work on my Android phone. Hopefully it gets resolved soon.

Re: Error when adding new wired doorbell

Stobber — Tue, 06 Dec 2022 18:03:08 GMT

Got a reply from Arlo Support asking me to try with an iPhone. I don't own an iPhone nor do I have easy access to one. I asked if they'd kindly send me one.

Re: Error when adding new wired doorbell

Lolllee2nd — Wed, 07 Dec 2022 18:13:26 GMT

There doesn't appear to be a fix for this yet. Has anyone been given an estimate on how long fixing this issue will take? We spent hundreds of dollars at bestbuy on new cameras and the doorbell, and they can't be used. We were online with Arlo support for about and hour. We tried resetting the doorbell, using my ipad, and moving our wireless router closer to the doorbell. We verified we were on 2.5 Ghz. Nothing worked. Finally, Arlo tech support just said it was a known issue that started 2 days before we called (so about 10 days ago now) and Arlo is working on it. We've tried twice more since them, using both android phones and my ipad. It's weird that installation works for some iphone/ipad people and not others. It didn't work for us. We get the error when we try to name the doorbell, so AFTER the doorbell confirms it found our wireless network.