topic Login trouble in Arlo Video Doorbell

Add trusted device issue

thal_gr — Mon, 06 Jun 2022 21:25:15 GMT

When I try to add new iPhone as trusted device, I keep getting "Oops! An error occurred."

I have the two step verification and have SMS as the primary step. I’ve tried several times to add my new iPhone as trusted device and I keep getting the same error message…. I’ve uninstalled the app and reinstalled without success.

My trusted device not recognized!

itsfantasy24 — Wed, 18 May 2022 11:28:49 GMT

My trusted device not recognized. New cell phone. Was logged out when I got it.

Re: My trusted device not recognized!

StephenB — Wed, 18 May 2022 11:55:54 GMT

@itsfantasy24 wrote:
My trusted device not recognized. New cell phone. Was logged out when I got it.

Try email verification, and once in you can trust the new phone.

Unable to add trusted device on iphone

simplybay — Sat, 28 May 2022 07:39:50 GMT

Like all other older posts..I am unable to add my iphone as a trusted device after installing the Arlo Secure app. I follow all the steps; have tried push notifications with no luck, also tried sms messages, received the code and entered it..then when I click on 'trust', red message appears on top stating that there is a problem trusting this device. Try again. I have also uninstalled and reinstalled app and still no luck. Reboot my iphone and still in vain. Your assistance is appreciated. Thank you.

Can’t log into my Arlo app

Zamudiocy4 — Sat, 28 May 2022 13:02:14 GMT

I got a new iPhone and I got the verification code. As I enter the code and press trust, it keeps saying “there was a problem trusting this device. Try again.” I have tried several times and even texted the verification/ email and says the same thing. Also I deleted the app several times and still won’t trust my iphone. How can this be fixed or who can I contact?

Arlo pro help trusting phone

Gfishfarm — Tue, 31 May 2022 17:58:47 GMT

Got a new phone and am trying to login to the app and I can’t get past the “trust your phone” step. Constantly times out. Any. Help appreciated!

Re: Unable to add trusted device on iphone

cdevidal — Sat, 28 May 2022 13:11:52 GMT

Same here. Two different iPhones. Deleted/reinstalled the app, tried push and SMS, no gold. I think it's a service problem.

vmb3500r4

hill5126 — Sat, 28 May 2022 13:24:20 GMT

Got new iphone 13 and app will not trust as a new device

Login trouble

GMx3 — Sat, 28 May 2022 17:29:54 GMT

I having trouble getting the arlo secure app to trust my iPhone after it’s been verified. I keep getting a notification saying there is a problem trusting this device and to try again. I’ve tried deleting the app and restarting my phone. Nothing has helped.

Re: Unable to add trusted device on iphone

MarinoP — Sun, 29 May 2022 01:08:30 GMT

Getting same "There was a problem trusting this device. Try again" message.

Just got a new iPhone SE. I log into Arlo Secure mobile app successfully and get SMS verification code sent to it. I enter the code to verify my identify successfully and then get "Add Trusted device?" screen. Press "Trust" and get "There was a problem trusting this device. Try again" message.

I have deleted and re-installed the Arlo Secure app, have re-booted the iPhone, deleted the old iPhone name from my Trusted Device list, and no luck. The new iPhone SE is iOS 15.5.

Re: Login trouble

Dannybear — Sun, 29 May 2022 02:43:40 GMT

There could be a arlo backend issue but have a read of the link related to two factor requirements.

https://kb.arlo.com/000062580/What-is-a-trusted-device

Re: Add trusted device issue

Dannybear — Sun, 29 May 2022 02:45:56 GMT

While it could be a arlo backend issue. Have a read of arlo two factor requirements.

https://kb.arlo.com/000062580/What-is-a-trusted-device

Re: vmb3500r4

Dannybear — Sun, 29 May 2022 02:48:02 GMT

While this could be related to a arlo backend issue. Have a read of arlo two factor requirements.

https://kb.arlo.com/000062580/What-is-a-trusted-device

Re: Arlo pro

Dannybear — Sun, 29 May 2022 02:49:48 GMT

While this might be related to a arlo backend issue. Have a read of arlo two factor requirements.

https://kb.arlo.com/000062580/What-is-a-trusted-device

Re: Can’t log into my Arlo app

Dannybear — Sun, 29 May 2022 02:51:55 GMT

While this is likely a arlo backend issue . Have a read of arlo two factor requirements.

https://kb.arlo.com/000062580/What-is-a-trusted-device

Re: Unable to add trusted device on iphone

Dannybear — Sun, 29 May 2022 02:54:50 GMT

While this could be related to a arlo backend issue. Have a read of arlo two factor requirements.

https://kb.arlo.com/000062580/What-is-a-trusted-device

Re: Add trusted device issue

thal_gr — Sun, 29 May 2022 09:59:24 GMT

I have only 2 items in the Trusted Devices section so it’s well below the 5 devices limit.

The only way that I can access the app is to not put as trusted device because it always says there’s issue on approving. Even though I put sms verification & put the right code in etc.

Arlo will not not trust new iPhone

amcintyre — Sun, 29 May 2022 15:48:56 GMT

Hello,
I have a new iPhone and when logging into the app it will not trust new device. I am able to receive the verification code, but when I hit the trust button I get the same message. “There was a problem trusting this device, Try again.”

Re: Arlo will not not trust new iPhone

robinbillings — Sun, 29 May 2022 18:33:57 GMT

I am having the same problem. I have followed several recommendations, including deleting all old dev ices, changing the names of the iPhones and rebooting, reinstalling the App from the App Store and rebooting. None of these approaches is working. Any suggestions or the ability to speak with a real human being and not the chat bot would be most appreciated!

New Iphone 13 - Unable to Trust Device

polevaulter316 — Sun, 29 May 2022 18:52:39 GMT

I'm trying login my Arlo app and have reinstalled it a couple time. I receive the code just fine and able to authenticate. When I hit the trust button, I'm unable to trust my new iphone. Extremely frustrating. Please fix and provide a solution.