topic Re: Apple HomeKit and video Doorbell in Arlo Video Doorbell 2nd Gen

Apple HomeKit and video Doorbell

DamienZ — Tue, 26 Mar 2024 18:32:14 GMT

I understand that some camera the essential kits are good to go to Apple home kit but I have the 2nd gen video doorbell can that go to Apple HomeKit too?

Re: Apple HomeKit and video Doorbell

arlo_nut — Wed, 27 Mar 2024 01:17:37 GMT

I'm interested in this too. I just purchased multiple Arlo 2nd Gen 2k Doorbells to replace my Nest Hellos (working with Homekit using Homebridge), as the rest of my cameras are Arlo and I have a Arlo Secure subscription.

I was really disappointed to find out that the doorbells don't work with Homekit/SmartHubs. I read on the Arlo KB that Arlo is currently working on a solution to make 2nd Generation Arlo Video Doorbells compatible with Arlo SmartHubs and Arlo Base Stations in 2024. I'm considering returning these doorbells, so it would be great to understand if a solution is really being worked.

https://kb.arlo.com/000063193/Arlo-Video-Doorbell-2nd-Generation-FAQ

Re: Apple HomeKit and video Doorbell

JamesC — Wed, 27 Mar 2024 16:47:27 GMT

The firmware allowing Base Station/SmartHub support and HomeKit compatibility will be available soon. I will provide an updated timeline for when this firmware will be available once we have more information to share.

JamesC

Re: Apple HomeKit and video Doorbell

arlo_nut — Thu, 28 Mar 2024 00:04:11 GMT

JamesC, I appreciate your prompt response.

Re: Apple HomeKit and video Doorbell

arlo_nut — Sat, 27 Apr 2024 19:31:04 GMT

Hello JamesC. Any update on this? I just did a firmware upgrade on the doorbells and was hopeful that HomeKit would be a part of it. Disappointingly, that does not appear to be the case.

Re: Apple HomeKit and video Doorbell

cyberjunkyfreak — Fri, 03 May 2024 17:12:04 GMT

I just installed a couple of the Arlo gen 2 doorbells today and was surprised that they do not work with Apple Homekit.

Re: Apple HomeKit and video Doorbell

sjbtax — Sun, 12 May 2024 11:23:32 GMT

I wouldn’t hold your breath on this one. We were promised an update to allow HomeKit support for years for the original Arlo Wired doorbell but to this day it has never happened. It can be connected to the hub but not appear in HomeKit. The wireless version from the time does however work with HomeKit.

Re: Apple HomeKit and video Doorbell

StephenB — Sun, 12 May 2024 13:07:03 GMT

@sjbtax wrote:

I wouldn’t hold your breath on this one. We were promised an update to allow HomeKit support for years for the original Arlo Wired doorbell but to this day it has never happened. It can be connected to the hub but not appear in HomeKit. The wireless version from the time does however work with HomeKit.

You got this backwards. The wired 1st gen doorbell (AVD1001) does support homekit. The wireless 1st gen doorbell (AVD2001) does not - and support for that feature is long overdue.

Re: Apple HomeKit and video Doorbell

Fischi — Tue, 21 May 2024 11:11:15 GMT

Hallo zusammen,

ist die Türklingel 2K den in Zukunft auch mit der Basisstation VMB5000r6 kompatibel und wird Home Kit nachgerüstet? Davon mache ich den Kauf gerade abhängig.

Viele Grüße

Mirco

Re: Apple HomeKit and video Doorbell

Fischi — Tue, 21 May 2024 11:14:53 GMT

Hello everyone,

Will the 2K doorbell also be compatible with the VMB5000r6 base station in Germany in the future and will Home Kit be retrofitted? I'm making the purchase dependent on that.

Best Regards Mirco

Re: Apple HomeKit and video Doorbell

StephenB — Tue, 21 May 2024 12:26:17 GMT

@Fischi wrote:

Will the 2K doorbell also be compatible with the VMB5000r6 base station in Germany in the future and will Home Kit be retrofitted? I'm making the purchase dependent on that.

Arlo is planning to add base station support (and I think homekit). But they haven't said when. It took them over a year to get these features for the Pro 5s, and several years for the AVD2001 doorbell. So this could take them quite a while.

Re: Apple HomeKit and video Doorbell

shill_ds — Wed, 22 May 2024 13:39:04 GMT

Any update on this? I've been seeing "soon" since January when I purchased my kit. Very disappointed in this entire platform.

Re: Apple HomeKit and video Doorbell

nicknieto — Wed, 12 Jun 2024 13:30:07 GMT

I'm waiting on an update on this too. Was very disappointed when updating my doorbell camera. HomeKit support is very much needed.

Re: Apple HomeKit and video Doorbell

Moondeer — Sat, 15 Jun 2024 14:41:19 GMT

Post installation at the new house, after the new hub I thought I needed arrived, after resetting four times thinking I only needed to flip direct connect, finding out my new doorbell won’t integrate into the rest of my GD Arlo system consumed via Homekit. The doorbell is coming off and Arlo will be lucky to survive at all in this household now. First Sonos and now y’all f$&kers.

Re: Apple HomeKit and video Doorbell

shill_ds — Sat, 15 Jun 2024 23:19:00 GMT

Dude. 1000% return it. This update is never coming. They’ve been giving people the same response of “soon” since October last year.

Re: Apple HomeKit and video Doorbell

Derekeh — Wed, 03 Jul 2024 14:50:33 GMT

Bump. Any updates?

Re: Apple HomeKit and video Doorbell

arlo_nut — Thu, 04 Jul 2024 19:23:55 GMT

@JamesC, please provide an update on timeline.

Re: Apple HomeKit and video Doorbell

arlo_nut — Sat, 27 Jul 2024 15:15:13 GMT

@JamesC, please provide an update on timeline

Re: Apple HomeKit and video Doorbell

StephenB — Sat, 27 Jul 2024 15:24:31 GMT

@arlo_nut wrote:

@JamesC, please provide an update on timeline

Based on the history here:

Any date he gives you is likely to slip. This could be due to Arlo not getting the work done on time, or it could be due to Apple taking their time in getting the cameras certified for homekit.
Whatever the cause, the forum will be flooded with angry feedback if Arlo misses the date.

If I were in their shoes, I'd be silent until the feature is actually released.

Re: Apple HomeKit and video Doorbell

ameganf — Sat, 27 Jul 2024 15:33:43 GMT

1. As the lead of a development team, if customers are asking for something it should be the top priority. Allowing a company to keep kicking a promised feature down the road is unacceptable in a customer goodwill standpoint. Also, Apple certification process is mostly automated. So that’s not an excuse.
2. The forum is flooded with angry customers because the feature that’s been being promised for almost a year is not present.

Stop defending mega corporations. They aren’t your friend. Just because you like the product doesn’t mean our opinions and frustrations are incorrect.