topic Re: Video doorbell AVD4001 wont connect to Wi-Fi in Arlo Video Doorbell 2nd Gen

Video doorbell AVD4001 wont connect to Wi-Fi

whtabtbill — Mon, 21 Oct 2024 01:46:45 GMT

I go to add the 2nd gen doorbell, I get through the pairing process to where it tries to add to my account. Just before it fails, the amber light starts blinking for about 10 secdonds and I get the "doorbell to connect" message. It shows up on the app, but I can't connect to it. I've done the reset procedure to see if that helps, but same result. Any assistance would be greatly appreciated!

Re: Video doorbell AVD4001 wont connect to Wi-Fi

StephenB — Mon, 21 Oct 2024 11:56:31 GMT

@whtabtbill wrote:

I go to add the 2nd gen doorbell, I get through the pairing process to where it tries to add to my account. Just before it fails, the amber light starts blinking for about 10 secdonds and I get the "doorbell to connect" message. It shows up on the app, but I can't connect to it. I've done the reset procedure to see if that helps, but same result. Any assistance would be greatly appreciated!

This sounds like it might be something going on with your wifi network.

Is it set to use WPA2 (AES) security?

Re: Video doorbell AVD4001 wont connect to Wi-Fi

whtabtbill — Mon, 21 Oct 2024 13:14:12 GMT

I have these devices set up on their own separate 2.4 GHz network. My phone is also on that network when I connect them. Appreciate your help, but I’ve already ran their scanning tool and it reports no issues.

Re: Video doorbell AVD4001 wont connect to Wi-Fi

whtabtbill — Mon, 21 Oct 2024 13:15:52 GMT

I have it set to WPA 2/WPA3 personal. I am using a Netgear nighthawk RS 700 router.

Re: Video doorbell AVD4001 wont connect to Wi-Fi

jguerdat — Mon, 21 Oct 2024 13:17:34 GMT

You didn't answer the question as to what encryption your router is set to use. Also, whose "scanning tool" - what are you referring to?

Re: Video doorbell AVD4001 wont connect to Wi-Fi

jguerdat — Mon, 21 Oct 2024 13:20:09 GMT

Looks like there's a change in the forum - I can't edit my response since we were posting at the same time. The WPA2/WPA3 setting may be the issue. Try setting it only to WPA2 (AES).

Re: Video doorbell AVD4001 wont connect to Wi-Fi

whtabtbill — Mon, 21 Oct 2024 13:26:28 GMT

The scanning tool I'm referring to is the one embedded within the Arlo app (using Iphone 14) . The only choices I have are WPA2+personal, WPA2+WPA3-Personal, WPA+Personal / WP2-Personal, WPA3-Personal.

Re: Video doorbell AVD4001 wont connect to Wi-Fi

jguerdat — Mon, 21 Oct 2024 13:31:11 GMT

Try your first choice - WPA2+personal - to see what happens.

Re: Video doorbell AVD4001 wont connect to Wi-Fi

whtabtbill — Mon, 21 Oct 2024 13:42:55 GMT

I did and same result. The doorbell acts like it's join the network, I see my Alexa device pick it up and it gets all the way to the end, then the amber light flickers for about 10 seconds and it fails. Thanks for trying to help, but it seems to be either a faulty device or something internal to Arlo itself.

Re: Video doorbell AVD4001 wont connect to Wi-Fi

StephenB — Mon, 21 Oct 2024 16:28:52 GMT

@whtabtbill wrote:
I have these devices set up on their own separate 2.4 GHz network. My phone is also on that network when I connect them. Appreciate your help, but I’ve already ran their scanning tool and it reports no issues.

If this is a guest network, make sure "Allow guests to see each other and access my local network" is checked.

Re: Video doorbell AVD4001 wont connect to Wi-Fi

whtabtbill — Tue, 22 Oct 2024 00:16:30 GMT

Thanks for the tip. I did just what you said and my doorbell was successfully installed and updated to the latest firmware. Thanks for the help!