Doorbell feed not working

BENB13 — Fri, 11 Oct 2024 11:07:05 GMT

My gen 2 doorbell and 2x essential cameras were installed 2 weeks ago and have been working fine. My free secure trial lasts until 21st October, after which I am planning to subscribe to the monthly secure plan.

This week the doorbell has stopped appearing on the timeline feed and now I just have the 2 x cameras showing recordings. The doorbell still rings, detects motion and live feed works, just the feed recordings aren’t appearing on the timeline.

Please can someone advise before I commit to £10+ per month.

Re: Doorbell feed not working

JamesC — Fri, 11 Oct 2024 20:24:27 GMT

BENB13,

Check to make sure your active mode contains rules that trigger the doorbell to record on motion. For more information on this, take a look here: https://kb.arlo.com/000062819/How-do-I-add-edit-or-remove-rules-in-my-Arm-Away-Arm-Home-and-Standby-Modes-for-my-Arlo-system

JamesC

topic Doorbell feed not working in Arlo Video Doorbell 2nd Gen

Doorbell feed not working

Re: Doorbell feed not working