2nd Gen Doorbell not connected to plan

aratcliff11 — Mon, 06 May 2024 16:55:17 GMT

I am on my second arlo doorbell. I pay for secure single camera plan and all of the sudden nothing shows up in my feed. No videos are recording and being saved for the 30 days. I have logged in online and confirmed that I pay for the plan, however it is not showing up on the app. When I go to support in the app and try to open request for support for doorbell product and also arlo smart subscription I get an error. There is also no phone number to call which is ridiculous. If this cannot be solved quickly I want a refund asap. Have been an arlo customer for 8 years and the products and service have continued to go down hill.

Re: 2nd Gen Doorbell not connected to plan

JamesC — Mon, 06 May 2024 20:47:49 GMT

aratcliff11,

I've escalated the details of your concern to the care team. An agent will reach out to you with an update as soon as possible.

JamesC

topic 2nd Gen Doorbell not connected to plan in Arlo Video Doorbell 2nd Gen

2nd Gen Doorbell not connected to plan

Re: 2nd Gen Doorbell not connected to plan