topic Re: How to add new Arlo doorbells reporting as "Secure Trial Active" to Secure Plus plan? in Arlo Video Doorbell 2nd Gen

How to add new Arlo doorbells reporting as "Secure Trial Active" to Secure Plus plan?

cyberjunkyfreak — Mon, 06 May 2024 15:15:40 GMT

I added 2 new Arlo second generation video doorbells and when I check devices under my account it shows these two devices as "Secure Trial Active" with an expiration date of one month from install date. How do I get these devices under my Secure Plus plan? On iOS device it says "Please go to Arlo on the web to manage your plans and cameras." however when I login on the web I don't see anywhere that I can cancel the trial and add them to my Secure Plus plan, what am I missing? Will they just automagically appear under my plan when the trial ends? It's not clear to me, any help is greatly appreciated, thanks.

Re: How to add new Arlo doorbells reporting as "Secure Trial Active" to Secure Plus plan?

JamesC — Mon, 06 May 2024 18:10:56 GMT

cyberjunkyfreak,

If you're already subscribed to an Arlo Secure Plus plan, once the trial expires, they will automatically roll into the active Arlo Secure Plus plan.

JamesC

Re: How to add new Arlo doorbells reporting as "Secure Trial Active" to Secure Plus plan?

cyberjunkyfreak — Mon, 06 May 2024 15:42:38 GMT

Thank you, appreciate the confirmation. These video doorbells are fantastic!