topic Re: Doorbell 2nd does not install in Brazil in Arlo Video Doorbell 2nd Gen

Doorbell 2nd does not install in Brazil

MatheusFernande — Wed, 03 Apr 2024 19:25:02 GMT

I bought it in the United States and I'm in Brazil but I can't install it, the 2nd Gen model doesn't appear in the app.

Re: Doorbell 2nd does not install in Brazil

StephenB — Wed, 03 Apr 2024 19:41:37 GMT

@MatheusFernande wrote:

I bought it in the United States and I'm in Brazil but I can't install it, the 2nd Gen model doesn't appear in the app.

It only shows up in the app if it is available in your country.

If you have a US payment method, you could create a US account by using a VPN that terminates in the US.

After that, you would disconnect the VPN, and add the camera to your account. Don't enter the address for your location - it likely won't take one in Brazil, and a fake US address will lock you into the timezone of that address. If the location has no address, you'll be able to set the timezone however you want.

Re: Doorbell 2nd does not install in Brazil

Leonardo2024 — Sat, 03 Aug 2024 17:19:44 GMT

How did you fix this problem?

Re: Doorbell 2nd does not install in Brazil

StephenB — Sat, 03 Aug 2024 20:45:46 GMT

@Leonardo2024 wrote:

How did you fix this problem?

Read post #2 above.