topic Re: The device model is not available in Arlo Secure app in Arlo Video Doorbell 2nd Gen

The device model is not available in Arlo Secure app

charlescheng — Sat, 03 Feb 2024 08:35:40 GMT

While I try to add the device into the app, there's no "Video Doorbell 2nd Generation" in "Doorbells and Chimes", only the original version. Is there something wrong? Appreciate it!

Sincerely

Charles

Re: The device model is not available in Arlo Secure app

StephenB — Sat, 03 Feb 2024 12:06:22 GMT

@charlescheng wrote:

While I try to add the device into the app, there's no "Video Doorbell 2nd Generation" in "Doorbells and Chimes", only the original version. Is there something wrong? Appreciate it!

Where are you located? 2nd gen cameras/doorbells aren't supported in all regions yet.

Re: The device model is not available in Arlo Secure app

charlescheng — Sun, 04 Feb 2024 01:16:28 GMT

Hong Kong.

Oh no, I didn't know this (region limitation) during purchase, I even dig a hole on the wall for the installation, then during the app setup I couldn't find out this model.

Frankly speaking if that's the case, anything to do to pass the limitation? My parents are both looking at me and the hole of the wall at odd now...

Appreciate any attempts to save me, thanks!

Sincerely

Charles

Re: The device model is not available in Arlo Secure app

StephenB — Sun, 04 Feb 2024 02:37:16 GMT

@charlescheng wrote:

Frankly speaking if that's the case, anything to do to pass the limitation?

The only thing I know that might work is to connect a VPN to the US, and then create an account. But you'd also need a payment method for the US. Note if you do this, you'd onboard the doorbell with the VPN turned off.

Re: The device model is not available in Arlo Secure app

charlescheng — Mon, 04 Mar 2024 08:41:27 GMT

Finally, I'm managed to register an US account and everything worked perfectly! Thanks @StephenB !

Re: The device model is not available in Arlo Secure app

Retired_Member — Mon, 25 Mar 2024 03:59:35 GMT

Can you tell me how you did it? I have the same problem, I bought the second generation video doorbell and I have not been able to configure it because it does not show up in the application.

Re: The device model is not available in Arlo Secure app

StephenB — Mon, 25 Mar 2024 10:41:32 GMT

@Retired_Member wrote:

Can you tell me how you did it? I have the same problem, I bought the second generation video doorbell and I have not been able to configure it because it does not show up in the application.

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