topic cannot connect to doorbell live in Arlo Video Doorbell 2nd Gen

cannot connect to doorbell live

danamidatlantic — Fri, 22 Mar 2024 21:04:28 GMT

while away from my house today i tried to connect to doorbell live via 5g but iphone would not connect. i was able to access a outside wifi and then it worked. do i have my settings wrong?

Re: cannot connect to doorbell live

StephenB — Sat, 23 Mar 2024 01:29:44 GMT

@danamidatlantic wrote:

while away from my house today i tried to connect to doorbell live via 5g but iphone would not connect. i was able to access a outside wifi and then it worked. do i have my settings wrong?

Did you check that the app is allowed to use cellular data?

Re: cannot connect to doorbell live

danamidatlantic — Sat, 23 Mar 2024 15:56:56 GMT

Tk u for the quick reply.....just checked and yes it is allowed

Re: cannot connect to doorbell live

JamesC — Mon, 25 Mar 2024 18:28:26 GMT

Do you receive an error message when trying to connect live using the mobile data connection? Are you able to provide a screenshot?

JamesC

Re: cannot connect to doorbell live

danamidatlantic — Sat, 30 Mar 2024 16:30:44 GMT

Sorry, replied the other day but for some reason it bounced back....2nd try...

No error and didn't think to take a screen shot...The wheel trying to connect just kept spinning.

Then I decided to replicate the action but this time at my office....I took phone off of wifi and all worked but I was on LTE and not 5 G....maybe there is an issue with 5g?