topic Re: Why can't i hear from a visitor to my doorbell in Arlo Video Doorbell 2nd Gen

Why can't i hear from a visitor to my doorbell

Smurf1234 — Sun, 19 Oct 2025 03:44:47 GMT

2nd generation doorbell

Re: Why can't i hear from a visitor to my doorbell

jguerdat — Sun, 19 Oct 2025 14:22:46 GMT

Do you mean you're trying to talk to the visitor, they can hear you but you can't hear them? Check the doorbell settings under Audio Settings to ensure the mic is enabled and volume turned up. You might also want to ensure the original plastic protective sheet, used for shipping, is removed.

Re: Why can't i hear from a visitor to my doorbell

ReiA84 — Sat, 15 Nov 2025 02:47:59 GMT

Yes. Something happened around early Oct and it seems everyone with an AVD3001 doorbell camera can only hear white noise. I can talk to my guest fine but I can’t hear anything but white noise. Bad update must’ve got pushed to us.

Re: Why can't i hear from a visitor to my doorbell

ShayneS — Mon, 17 Nov 2025 23:14:20 GMT

@ReiA84

Does this occur over mobile data and Wi-Fi? What troubleshooting steps have you tried so far?

Re: Why can't i hear from a visitor to my doorbell

ReiA84 — Tue, 18 Nov 2025 17:40:48 GMT

Both WiFi and mobile network. I have done a reset and even tried restarting my router multiple times. Also have a ticket open with Support.

Re: Why can't i hear from a visitor to my doorbell

ShayneS — Tue, 18 Nov 2025 20:36:16 GMT

Does this occur with other handheld devices as well if you login there?

Re: Why can't i hear from a visitor to my doorbell

ReiA84 — Sun, 23 Nov 2025 23:30:58 GMT

Yes. I have two mobile devices and a tablet. All 3 are experiencing the white noise for a month now.

Re: Why can't i hear from a visitor to my doorbell

ShayneS — Tue, 25 Nov 2025 01:42:34 GMT

@ReiA84

Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

Re: Why can't i hear from a visitor to my doorbell

ReiA84 — Sat, 29 Nov 2025 20:16:16 GMT

I have. I had a ticket open which they closed after 7 days of no resolution and making me redo all the steps I did before even speaking to them.

Re: Why can't i hear from a visitor to my doorbell

ShayneS — Mon, 01 Dec 2025 22:55:02 GMT

@ReiA84 and you tried reinstalling the device?

Re: Why can't i hear from a visitor to my doorbell

ReiA84 — Sun, 07 Dec 2025 23:39:26 GMT

Yes. Tried every troubleshooting tip they have listed and asked me to do when I opened the ticket.

Re: Why can't i hear from a visitor to my doorbell

ShayneS — Wed, 10 Dec 2025 18:56:41 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible.