topic Re: Arlo Video Doorbell (2nd Gen) not showing up in the app in Arlo Video Doorbell 2nd Gen

Arlo Video Doorbell (2nd Gen) not showing up in the app

Chann — Tue, 28 Oct 2025 19:52:18 GMT

I just bought an Arlo Video Doorbell (2nd Generation), but when I try to set it up in the Arlo app, the model doesn’t appear in the list.

Has anyone else had this issue or knows how to fix it?

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

BrookeN — Wed, 29 Oct 2025 19:01:09 GMT

What region are you located in?

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

Chann — Wed, 29 Oct 2025 20:31:25 GMT

I'm from Argentina.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

RichWood — Wed, 29 Oct 2025 20:32:56 GMT

In the app, when you click on devices, is it at the bottom of the list?

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

Chann — Wed, 29 Oct 2025 21:43:57 GMT

I'll attach a image showing what's missing inside the app.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

RichWood — Wed, 29 Oct 2025 21:53:02 GMT

The only thing I can think of is use a VPN and see if you can spoof the app to get past setup if it's not showing up when you hit + add devices then scroll down to video doorbells.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

alex_loo — Thu, 30 Oct 2025 00:05:06 GMT

@Chann wrote:
I'll attach a image showing what's missing inside the app.

can't see the images .... such an annoying community rule 😫

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

alex_loo — Thu, 30 Oct 2025 00:11:29 GMT

@Chann wrote:
I just bought an Arlo Video Doorbell (2nd Generation), but when I try to set it up in the Arlo app, the model doesn’t appear in the list.

Has anyone else had this issue or knows how to fix it?

I setup mine just recently. no issue.

assuming your doorbell is brand new (ie requiring firmware update later). Then initial setup should just be a matter of initiating doorbell using the pin + enabling bluetooth on app mobile + pressing "+" button within app.

Probably stupid question but just for sanity check: Have the above 3 been done?

Alex

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

jguerdat — Thu, 30 Oct 2025 11:34:48 GMT

Not all regions can get subscriptions so the devices aren't made available. Ordering from the US (or similar) doesn't help.

If you use a VPN to a supported country's server you can set the system up as if in that country. You will also need a credit card from that country to pay for the subscription. Once the system is set up you don't need the VPN.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

StephenB — Thu, 30 Oct 2025 13:27:50 GMT

@jguerdat wrote:

Once the system is set up you don't need the VPN.

Actually you can't install with the VPN running.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

RichWood — Thu, 30 Oct 2025 13:34:33 GMT

It depends on how good the VPN is and if he uses DDNS as well, I think he could get it working in Argentina.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

StephenB — Thu, 30 Oct 2025 14:35:09 GMT

@RichWood wrote:

It depends on how good the VPN is and if he uses DDNS as well, I think he could get it working in Argentina.

Arlo uses the country the account was created in for subscriptions and enforcing geographic restrictions on device installs. They need to use IP geolocation (and maybe some other stuff) for AI restrictions.

He needs to use the VPN when creating the account (and would also need a payment method for the country in which the VPN terminates). Keeping the VPN on during the install generally doesn't work - the phone needs to be connected to the same network as the doorbell. Of course it can be turned back on afterwards.

I don't know exactly what causes the install to fail, so it is possible there is a way to avoid the problem.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

RichWood — Thu, 30 Oct 2025 14:41:38 GMT

I wouldn't do it. it would be completely unreliable and unstable. I'm assuming he bought it off Amazon or whatever. It's not worth the trouble. By the time you've subbed to a VPN and then signed up with a DDNS, you've doubled the cost of the doorbell.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

StephenB — Thu, 30 Oct 2025 15:06:42 GMT

@RichWood wrote:

By the time you've subbed to a VPN and then signed up with a DDNS,

This doesn't need DDNS. but it would need a VPN (but just during the account creation).

FWIW, the install restrictions are really annoying. Quite a few folks purchase in the US and either ship or carry cameras home.

But @Chann might also need the VPN in order to get the subscription (no matter what device is purchased).

@RichWood wrote:

I wouldn't do it.

I doubt I would either. But I'm in the US, so wouldn't need to do it.

Folks who have done it haven't posted any issues with stability. But there could be issues in some areas (Russia and mainland China come to mind - Arlo suspended services in both countries a while back).

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

RichWood — Thu, 30 Oct 2025 15:10:15 GMT

You would certainly need DDNS to update your home's dynamic IP address

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

StephenB — Thu, 30 Oct 2025 16:57:59 GMT

@RichWood wrote:

You would certainly need DDNS to update your home's dynamic IP address

Well, I use DDNS so I can reach the VPN server in my Orbi.

But in this case, NordVPN, ExpresVPN, etc is enough as the phone or PC is just making an outbound VPN connection to a VPN server that terminates in the US (or some other country where Arlo supports the camera/doorbell and offers subscriptions).

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

alex_loo — Thu, 30 Oct 2025 23:43:21 GMT

@StephenB wrote:
Arlo uses the country the account was created in for subscriptions and enforcing geographic restrictions on device installs. They need to use IP geolocation (and maybe some other stuff) for AI restrictions.

He needs to use the VPN when creating the account (and would also need a payment method for the country in which the VPN terminates). Keeping the VPN on during the install generally doesn't work - the phone needs to be connected to the same network as the doorbell. Of course it can be turned back on afterwards.

So, the situation is just "normal" that:

@Chann 's account was created as an Argentina one
Argentina does NOT support gen 2 doorbell (can @BrookeN confirm that?) , that's why the app does NOT show gen 2 doorbell in the list -- as per design

Am I correct above? @Chann did you buy your gen 2 doorbell from local shops, or from online/overseas/amazon (and I agree with @RichWood on amazon) ?

Alex

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

Chann — Fri, 31 Oct 2025 02:31:33 GMT

Yes, that’s correct. I bought the Gen 2 Doorbell in the U.S. and brought it here to Argentina.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

RichWood — Fri, 31 Oct 2025 02:45:08 GMT

You should have bought that and a router in the USA. Set the router up with your same wifi credentials in Argentina. Set the doorbell up in the USA. Then returned the router before you flew back to Argentina.

Re: Arlo Video Doorbell (2nd Gen) not showing up in the app

RichWood — Fri, 31 Oct 2025 02:51:31 GMT

You can try it on VPN. I recommend Mullvad. But we are sort of mixed when it comes to the credit card part. But really wish you contacted us before you flew home.