topic Re: Video doorbell doesn't ring on Android in Arlo Video Doorbell 2nd Gen

Video doorbell doesn't ring on Android

GCC — Wed, 15 Oct 2025 22:37:41 GMT

Hello, I can't get my Arlo video doorbell to ring on my phone when they someone is at the door. I do have it attached to chime and chime works fine. I've done everything from resetting the video doorbell.to removing it and adding back. I've also checked my phone settings. This was working fine up until 1 week ago. Please help. My door bell is 1 1/2 years old. Thank you.

Re: Video doorbell doesn't ring on Android

EPV — Thu, 16 Oct 2025 07:52:40 GMT

I have the same exact issue, worked all a week or so back.
Now I only get a push notification on my Android indicating the door bell has been pushed.
I used to get a phone call that would forward me to the camera whenever I answered it. The push notification I now get doesn't enable me to click it, no forwarding to the camera. I need to open the app and then manually check the door bell camera. It's annoying and makes the features of this camera less interesting.

Re: Video doorbell doesn't ring on Android

Edinburgh_lad1 — Thu, 16 Oct 2025 09:24:14 GMT

I had a similar problem with both audio and video doorbells. In the end, I had to return the video doorbell back to Amazon but actually, the issue was with the backend sync from what I remember. After Arlo adjusted something, my audio doorbell has been working flawlessly. Maybe @ShayneS can help here.

Re: Video doorbell doesn't ring on Android

ShayneS — Thu, 16 Oct 2025 22:14:19 GMT

Which version of the Arlo app are you currently using, and does this issue occur on both Wi-Fi and mobile data?

Also, could you please check if the Silent Mode feature is enabled in your doorbell’s device settings?

I wasn't able to replicate this as described on iOS or Android.

Re: Video doorbell doesn't ring on Android

GCC — Thu, 16 Oct 2025 23:12:10 GMT

Hi ShayneS,

This is the version of the Arlo app 6.4.5_6040502

Yes this is happening WI-FI and mobile data. Silent mode isn't turned on....I've had this for over a year and a half and the doorbell was ringing on my phone until about 1 week ago . Appreciate any input on this. Thanks.

Re: Video doorbell doesn't ring on Android

ShayneS — Thu, 16 Oct 2025 23:57:33 GMT

Thanks @GCC I sent you a private message regarding this. Please let me know if you're able to do that.

@EPV I sent you a private message as well

Arlo doorbell wired won't answer

AB013 — Sat, 18 Oct 2025 22:03:52 GMT

I cannot answer my arlo doorbell on my android phone and wife's android phone. If i or somebody else ring the doorbell there come's a small popup in the screen and it does nothing when we click on it and when i open the app and want to live stream it says sip streaming in progress, streaming is not allowed. What is very strange because before when somebody ring the doorbell i get a big screen the same when somebody calls you on the phone with accept or decline call. Now is totally different. I have the newest firmware on base station and doorbell newest software on phone and app. Multiple times reset the doorbell and base station and configure again as new but nothing helps. This is ny second arlo doorbell because the first had also strange issues. And i have it not for so long about 6 months and already problems again..

Re: Video doorbell doesn't ring on Android

GasLinkwlg — Sun, 19 Oct 2025 06:39:08 GMT

Hi. Mine has started to not ring my phone either. It just sends a notification that won't let me connect to the door bell. I have checked all settings and reset. Still doesnt work. On android. S24 ultra.

Re: Video doorbell doesn't ring on Android

EPV — Sun, 19 Oct 2025 09:10:00 GMT

I have forwarded logs to Arlo, I guess they are working on it and hopefully will have fix soon.

Re: Video doorbell doesn't ring on Android

GCC — Sun, 19 Oct 2025 20:16:37 GMT

Let me know if the fix works. I'm going to forward my logs shortly.

Re: Video doorbell doesn't ring on Android

GCC — Sun, 19 Oct 2025 20:18:04 GMT

My phone is also S24 Ultra but everything was working fine up until 1 week ago.

Re: Video doorbell doesn't ring on Android

alex_loo — Sun, 19 Oct 2025 23:12:21 GMT

@ShayneS wrote:
Thanks @GCCI sent you a private message regarding this. Please let me know if you're able to do that.

@EPVI sent you a private message as well

oh I have the same issue too.

App version 6.5.0.

1x Android + 1x iPhone, both logging in as the same (master) account.

When door bell button is pressed, Android correctly rings and shows the doorbell camera when "answer" with app was clicked. On the other hand, the iPhones only rings BUT does not show the doorbell camera when the app "answer" was clicked.

@ShayneS please advise.

Alex

Re: Video doorbell doesn't ring on Android

MyFortress — Mon, 20 Oct 2025 17:29:07 GMT

Thank you. I have been having exactly the same fault. It pings near the bell but does not connect via my phone and I get a message on my phone texting me that someone has rung my doorbell. it used to ring on my phone and show me a video of the person standing there and I could speak with them. It happened a week or so ago and I have tried uninstalling many times, etc. etc and nothing works.

Re: Video doorbell doesn't ring on Android

alex_loo — Mon, 20 Oct 2025 23:30:05 GMT

any long-time doorbell user here, has it been like this for ages, or is this something new?

Re: Video doorbell doesn't ring on Android

ShayneS — Mon, 20 Oct 2025 23:34:32 GMT

Hi @alex_loo

I have notified the development team regarding these reports and I'm waiting for more information to share.

Re: Video doorbell doesn't ring on Android

EPV — Tue, 21 Oct 2025 06:56:41 GMT

Never been like this, this should be a bug. If not, I don't see the use of the dorbell camera and would request my money back.

Re: Video doorbell doesn't ring on Android

ShayneS — Tue, 21 Oct 2025 18:22:31 GMT

The team has identified the cause and a fix is coming soon. I will continue To provide more updates as they are received.

Silent mode shows off but it is on

GoodAdvices — Tue, 21 Oct 2025 23:08:31 GMT

My phone is not receiving notifications when the doorbell is pressed. The musical note has a line thru it. I am aware this signifies silent mode. The problem is when I go to the silent mode feature in the settings, it is off. So not sure what to do next.

Re: Silent mode shows off but it is on

StephenB — Wed, 22 Oct 2025 12:04:34 GMT

@GoodAdvices wrote:

The musical note has a line thru it. I am aware this signifies silent mode.

That is always displayed. It is gray when silent mode is enabled, and white when it is on. So double-check that.

@GoodAdvices wrote:

My phone is not receiving notifications when the doorbell is pressed.

Normally you'd be getting a call when the doorbell is pressed - not a notification.

Notifications are controlled via the camera rule(s) in the mode(s) you are using. These are triggered by motion (or audio), not the doorbell press itself.

Re: Silent mode shows off but it is on

GoodAdvices — Wed, 22 Oct 2025 12:30:38 GMT

Hi Stephen, thanks for the reply. The icon is white, but still shows off in the settings.