topic Re: aria_directpost_error_6003 in Arlo Video Doorbell 2nd Gen

aria_directpost_error_6003

Jwilson3118 — Fri, 01 Aug 2025 02:29:57 GMT

Trying to purchase a subscription so my doorbell will record again. But every time I try to agree to charge I get this code “aria_directpost_error_6003” or it says payment method absent. What am I doing wrong

Re: aria_directpost_error_6003

BrookeN — Fri, 01 Aug 2025 13:49:18 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: aria_directpost_error_6003

Miklos519 — Sat, 02 Aug 2025 00:24:05 GMT

plz help me too!

Directpost Error

Mike1dwn — Sat, 02 Aug 2025 21:01:10 GMT

Trying to update my payment type and I keep getting a directpost error. HELP
#directposterror.

Re: aria_directpost_error_6003

NachoPickle — Mon, 04 Aug 2025 00:57:15 GMT

Same here

Fairly certain my phone was hacked, but I’m using my friends and still can’t pay

changed password too

did anyone find a solution?

Re: aria_directpost_error_6003

BrookeN — Mon, 04 Aug 2025 14:42:47 GMT

Can you please provide a screenshot of the error you are seeing?

Re: aria_directpost_error_6003

BrookeN — Mon, 04 Aug 2025 16:42:04 GMT

@Jwilson3118 I see that you successfully was able to purchase the subscription.

@Miklos519 Can you please try a different card.

@NachoPickle Can you please try again.

Re: aria_directpost_error_6003

Wheezy77 — Wed, 06 Aug 2025 07:29:06 GMT

Same issue

Re: aria_directpost_error_6003

WarumMe — Fri, 08 Aug 2025 19:49:06 GMT

Getting that error as well.

Re: aria_directpost_error_6003

BrookeN — Fri, 08 Aug 2025 19:54:55 GMT

@Wheezy77 I see that payment was collected. If you are still seeing this behavior please let me know.

@WarumMe I reached out to the development team.I will reach out to you as soon as possible.

Re: aria_directpost_error_6003

WarumMe — Sun, 10 Aug 2025 20:13:13 GMT

Any updates ? You make it very hard to give you money

Subscription

pmac175 — Tue, 12 Aug 2025 13:39:27 GMT

I am trying to purchase a subscription because I no longer have recorded videos on the feed. Arlo will not let me purchase a subscription, an error message consistently appears.

Re: Subscription

BrookeN — Tue, 12 Aug 2025 13:56:35 GMT

What error message are you seeing when trying to buy the subscription?

Re: aria_directpost_error_6003

pmac175 — Tue, 12 Aug 2025 14:01:36 GMT

I found a solution. I am selling my Arlo system to my neighbor and going with a company that doesn't have so many bugs and horrific customer service.

Re: Subscription

pmac175 — Tue, 12 Aug 2025 14:09:19 GMT

aria_directpost_error_6003. The same one everyone is complaining about.

Re: Subscription

BrookeN — Tue, 12 Aug 2025 14:12:44 GMT

I just sent that information to support. I will be reaching out soon.

Re: aria_directpost_error_6003

BrookeN — Tue, 12 Aug 2025 14:18:56 GMT

@WarumMe can you now please try again?

Re: aria_directpost_error_6003

pmac175 — Tue, 12 Aug 2025 14:59:59 GMT

It did not work again, same error message. This is extremely aggravating. Arlo has a product that requires a subscription to view recorded videos on the feed but you can not purchase a subscription. I am seriously thinking about selling my cameras and using a different company. Support appears to have no solution for this.

Re: aria_directpost_error_6003

BrookeN — Tue, 12 Aug 2025 16:00:36 GMT

@pmac175 we are still looking into your account. I will let you know as soon as possible when to try again. I do apologize for the delay.

Re: aria_directpost_error_6003

sdturner — Tue, 12 Aug 2025 17:01:18 GMT

I get the same error message as everyone else when I try to update my card information. Has there been any resolution yet?