topic Re: Unable to add doorbell to Arlo Secure App in Arlo Video Doorbell 2nd Gen

Unable to add doorbell to Arlo Secure App

Retired_Member — Mon, 30 Jun 2025 18:04:57 GMT

I am currently unable to add the 2nd Generation Door Bell as a device to the Arlo app.

This is due to the option for 2nd generation Video Door Bell not being present under the doorbell section when adding a device.

Any assistance to have this sorted would be appreciated

@JamesC @ShayneS @BrookeN

Re: Unable to add doorbell to Arlo Secure App

StephenB — Mon, 30 Jun 2025 18:57:58 GMT

@Retired_Member wrote:

This is due to the option for 2nd generation Video Door Bell not being present under the doorbell section when adding a device.

Where are you located?

Re: Unable to add doorbell to Arlo Secure App

Retired_Member — Mon, 30 Jun 2025 21:02:40 GMT

I'm in Jamaica

Re: Unable to add doorbell to Arlo Secure App

StephenB — Tue, 01 Jul 2025 01:23:14 GMT

@Retired_Member wrote:

I'm in Jamaica

Unfortunately, Arlo only allows the Gen 2 doorbell and cameras to be installed in countries where they offer subscriptions. Jamaica is not one of those countries:

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

If you created an account in the US (or while connected with a VPN to the US), then you could then disconnect the VPN and install the doorbell. But I think you would also need a US payment method.