topic Re: Phone number for Arlo customer support in Arlo Video Doorbell 2nd Gen

Phone number for Arlo customer support

cheymarie306 — Thu, 15 May 2025 10:14:39 GMT

What is the Arlo customer services phone number.

Kind regards Cheyenne

Re: Phone number for Arlo customer support

StephenB — Thu, 15 May 2025 13:20:56 GMT

@cheymarie306 wrote:

What is the Arlo customer services phone number.

They don't publish it (and googling will likely lead you to a scam support site).

You get phone support using the support center in the app. This does require a subscription (either trial or paid). If the doorbell is covered by warranty (but you don't have a subscription), post back and the mods can facilitate.

https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

If you post the details of your question/problem, we might be able to help here.

Re: Phone number for Arlo customer support

PissedatArlo — Sat, 07 Jun 2025 22:50:26 GMT

Arlo won't let me cancel because the site says I need to update my subscription. I was just charged an annual renewal fee this week.

The solar panels don't work on my 3 cameras, and the batteries are too difficult to change.

There is no customer support phone number, or email, and their emails to me are no-reply. I have been waiting on the chatbox for far more than the 976 seconds it says it will take to get to a live agent. If they are closed, they should say so.

I am done. I have spent over an hour of my time trying to cancel. I will dispute the charge on my card, and they can figure it out.

They might have a good camera, but the non-existent customer service is the end.

Re: Phone number for Arlo customer support

BrookeN — Mon, 09 Jun 2025 14:44:19 GMT

@PissedatArlo I would be more than happy to help you. Can you please dm me a good callback number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.