topic Re: Adding 2nd generation doorbell to Arlo Secure App, in Arlo Video Doorbell 2nd Gen

Adding 2nd generation doorbell to Arlo Secure App,

Caynos — Sun, 25 May 2025 17:34:57 GMT

App only shows 1st Generation Doorbell and a box saying square pushbutton, when I touch the box saying square pushbutton it just goes back to the previous page. Can seem to navigate past it.

Re: Adding 2nd generation doorbell to Arlo Secure App,

StephenB — Sun, 25 May 2025 18:17:50 GMT

@Caynos wrote:

App only shows 1st Generation Doorbell and a box saying square pushbutton, when I touch the box saying square pushbutton it just goes back to the previous page. Can seem to navigate past it.

The 2nd gen doorbell isn't supported world-wide. What country are you in?

Re: Adding 2nd generation doorbell to Arlo Secure App,

Caynos — Sun, 25 May 2025 18:40:44 GMT

Costa Rica

Re: Adding 2nd generation doorbell to Arlo Secure App,

StephenB — Sun, 25 May 2025 18:50:13 GMT

@Caynos wrote:

Costa Rica

I think that's the problem.

There is a workaround that some have used successfully. Use a VPN that terminates in a country where Arlo offers subscriptions (e.g., the US), and create a new account. Then disconnect the VPN. You should be able to onboard the camera using that account.

But you will need a subscription to get cloud recordings - which I think will require a US payment method.

Re: Adding 2nd generation doorbell to Arlo Secure App,

Caynos — Sun, 25 May 2025 19:57:39 GMT

Thank you, Stephen, for all your help, I will move forward with your suggestion and let you know the outcome.