https://community.arlo.com/t5/Arlo-Video-Doorbell-2nd-Gen/Lost-mounting-latch-on-Video-Doorbell-Second-Generation/m-p/1936679#M130 <P>I went to detach my 2nd generation video doorbell to reset it, and after pressing the top release point, upon opening it, the tiny latch and spring ejected themselves into the air. I spent hours looking for them and could not locate them. Seems like a real manufacturing defect. My new doorbell is now worthless. What do you think could be done to fix this ASAP?</P><P>&nbsp;</P><P>Thank you!</P><P>&nbsp;</P><P>Doug Evans</P> Sun, 26 Nov 2023 18:51:35 GMT dougwevans 2023-11-26T18:51:35Z https://community.arlo.com/t5/Arlo-Video-Doorbell-2nd-Gen/Lost-mounting-latch-on-Video-Doorbell-Second-Generation/m-p/1936679#M130 <P>I went to detach my 2nd generation video doorbell to reset it, and after pressing the top release point, upon opening it, the tiny latch and spring ejected themselves into the air. I spent hours looking for them and could not locate them. Seems like a real manufacturing defect. My new doorbell is now worthless. What do you think could be done to fix this ASAP?</P><P>&nbsp;</P><P>Thank you!</P><P>&nbsp;</P><P>Doug Evans</P> Sun, 26 Nov 2023 18:51:35 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell-2nd-Gen/Lost-mounting-latch-on-Video-Doorbell-Second-Generation/m-p/1936679#M130 dougwevans 2023-11-26T18:51:35Z https://community.arlo.com/t5/Arlo-Video-Doorbell-2nd-Gen/Lost-mounting-latch-on-Video-Doorbell-Second-Generation/m-p/1936766#M133 <P>Use your warranty. Using the app, go to Settings, Support, choose the doorbell model and scroll down to Contacts. Official support should be able to replace the doorbell.</P> Mon, 27 Nov 2023 14:05:21 GMT https://community.arlo.com/t5/Arlo-Video-Doorbell-2nd-Gen/Lost-mounting-latch-on-Video-Doorbell-Second-Generation/m-p/1936766#M133 jguerdat 2023-11-27T14:05:21Z