topic Arlo Video Doorbell 2K 2n Gen- Poor Battery Life in Arlo Video Doorbell 2nd Gen

Arlo Video Doorbell 2K 2n Gen- Poor Battery Life

wawa1229 — Thu, 16 Jan 2025 06:12:19 GMT

Hi- I had my Arlo Video Doorbell for almost a year and finding it impossible to submit a warranty. The battery life is terrible after being fully charged. This is extremely frustrating and would appreciate any guidance from the Arlo Community and the Arlo Tech team. Thanks!

Re: Arlo Video Doorbell 2K 2n Gen- Poor Battery Life

jguerdat — Thu, 16 Jan 2025 16:09:33 GMT

If you have a subscription, use the app to go to Settings, Support to see the options for talking to official support. You'll also need your receipt to prove it's within warranty.

In the meantime, battery life is usually worse when recording many videos (using activity zones won't reduce recordings, just whether the recordings are deleted or displayed in Feed) and/or signal strength/quality. If you bring the doorbell inside for testing do things work better?

Re: Arlo Video Doorbell 2K 2n Gen- Poor Battery Life

Any1There — Wed, 29 Jan 2025 08:20:41 GMT

I have exactly the same problem. I have an Arlo 2K doorbell with chime. Battery life is now down to about one week. I'd like to replace the battery -- or failing that, replace the doorbell.

Very disappointed that Arlo isn't owning up to this problem.

Re: Arlo Video Doorbell 2K 2n Gen- Poor Battery Life

jguerdat — Wed, 29 Jan 2025 13:20:50 GMT

Did you contact support as I mentioned above?

Re: Arlo Video Doorbell 2K 2n Gen- Poor Battery Life

BrookeN — Wed, 29 Jan 2025 14:48:31 GMT

@Any1There Please reach out to support within the app they will be able to investigate the behavior you are seeing further. Go to settings ~ Support and follow the prompts.