topic Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell in Arlo Video Doorbell 2nd Gen

Mechanical chime not working when hardwired to 2nd Gen Doorbell

OA1 — Thu, 16 Jan 2025 09:37:59 GMT

Hi team,

I’ve hardwired the Arlo to my mechanical doorbell as instructions show. The socket wires shows 12V and the instructions manual for Arlo says at least 10V.

I had a certified electrician check this and try to set it up. Didn’t work. He scratched his head after 30min of work.

We tested the wires and the mechanical doorbell chimes as it should with the old doorbell (non-Arlo)

We even tested to touch the wires to the Arlo receivers when not set to the bracket to make sure the bracket was not the issue. No chime. No charge.

What could be the issue here? Is the Arlo defect?

Thank you for taking the time.

Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell

jguerdat — Thu, 16 Jan 2025 16:04:52 GMT

WHile it could be a faulty doorbell, was the voltage tested as AC or DC? Apparently some regions use a DC voltage which won't work.

Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell

StephenB — Thu, 16 Jan 2025 16:26:29 GMT

@OA1 wrote:

I’ve hardwired the Arlo to my mechanical doorbell as instructions show. The socket wires shows 12V and the instructions manual for Arlo says at least 10V.

Also, did you set up the doorbell to use a traditional chime when you installed it?

Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell

OA1 — Thu, 16 Jan 2025 16:50:26 GMT

Thanks.

It’s AC in my country, Sweden.

Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell

OA1 — Thu, 16 Jan 2025 16:51:30 GMT

Yes, if you mean by picking that option in the installation guide.

Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell

StephenB — Thu, 16 Jan 2025 17:41:47 GMT

It sounds like it might be a defective doorbell.

Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell

OA1 — Thu, 16 Jan 2025 19:15:28 GMT

Thanks. I’ll try the warranty.

Oskar

Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell

StephenB — Thu, 16 Jan 2025 20:02:10 GMT

You might also try

removing the doorbell from the account
doing a hardware reset of the doorbell (using the reset button)
reinstalling the doorbell

https://kb.arlo.com/000062934/How-do-I-factory-reset-my-Arlo-Video-Doorbell-Arlo-Secure-4-0

Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell

OA1 — Fri, 17 Jan 2025 05:49:51 GMT

Thanks! Already tried it.

Re: Mechanical chime not working when hardwired to 2nd Gen Doorbell

JHBurkhardtJr — Fri, 21 Feb 2025 22:02:40 GMT

I had a similar problem and have given up and thrown the doorbell in the trash.