topic Re: AVD4001, 2nd generation doorbell cover in Arlo Video Doorbell 2nd Gen

AVD4001, 2nd generation doorbell cover

bcooper — Thu, 21 Nov 2024 22:19:37 GMT

I can't remove the cover with the pin...........it worked before but not now.

Re: AVD4001, 2nd generation doorbell cover

jguerdat — Fri, 22 Nov 2024 14:58:23 GMT

If you mean you're trying to remove the doorbell from the mount, try pushing the doorbell into the mount while using the pin to release it. If it's wired to existing power, the wires may be bunched up causing the doorbell to be forced against the release.

Re: AVD4001, 2nd generation doorbell cover

bcooper — Fri, 29 Nov 2024 16:33:45 GMT

Arlo has the worst website and customer service of any company I've ever seen. When I attempted to log on to customer support, per their instructions, my only option was to renew my membership. Then I was on the phone with two different people who wanted me to send videos of my problem and couldn't answer my question. I finally hung up on them. I'll never do business with Arlo again!

Re: AVD4001, 2nd generation doorbell cover

ShayneS — Mon, 02 Dec 2024 22:37:29 GMT

Hi @bcooper

Thank you for the feedback with your support experience. Are you still experiencing this symptom with releasing your doorbell from the wall plate?

Re: AVD4001, 2nd generation doorbell cover

bcooper — Mon, 02 Dec 2024 22:40:11 GMT

Yes, I've given up on releasing the cover and will be purchasing another brand doorbell.

Re: AVD4001, 2nd generation doorbell cover

ShayneS — Tue, 03 Dec 2024 00:23:40 GMT

@bcooper Thanks for the reply.