topic Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6 in Arlo Ultra Security Camera 3rd Gen

Urgent Request for Refund Processing – Returned Orders Delivered November 6

chrs25ref — Wed, 10 Dec 2025 06:20:58 GMT

Hello,

My partner and I are still awaiting refunds for the 4 orders listed below. All items were returned and delivered to Arlo’s facility on November 6th. It has now been over 5 weeks, and we have not received any refund. We request that these refunds be processed immediately; otherwise, we will be forced to initiate a dispute/chargeback for each order.

It has been extremely difficult to reach anyone who can assist with this matter, which has forced me to submit this request through the community discussion board.

If the refunds are not issued promptly, I will move forward with filing a chargeback as well as a complaint with the Better Business Bureau (BBB).

Please assist at your earliest convenience.

Orders:
• USP16677 – Chris Va - RMA: 91947436, Return Tracking 8857 2405 8404
• USP16690 – Chris Va - RMA: 91947221 Return Tracking 8857 2401 0579
• USP16712 – Kevin Ly - RMA: 91948923, Return Tracking: 8857 2438 3734
• USP16713 – Kevin Ly - RMA: 91949042, Return Tracking: 8857 2440 5927

Thank you,
Chris Va

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

BrookeN — Wed, 10 Dec 2025 14:55:39 GMT

Hi,

I would be more than happy to have someone look into this for you. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

chrs25ref — Fri, 12 Dec 2025 02:08:22 GMT

Hi BrookeN,

I located a contact number and reached a live agent. If they are unable to resolve the issue, I will follow up with you for further assistance.

Thank you,
Chris

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

BrookeN — Fri, 12 Dec 2025 14:43:12 GMT

Sounds good, thank you for letting me know.

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

celticpatricia1 — Thu, 15 Jan 2026 12:51:03 GMT

I'm having the same problem. I bought 2 essential camera's Dec. 1st 2025. Returned them on the 7th. Proof of delivery, that they got them back. One of them I didn't even open, the other I looked at and didn't install after finding out that I would need to update to " the new Arlo experience ". I contacted them via email and chat. I am going to do a charge back at my bank soon. I will never buy directly from Arlo again. Order USP 27439

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

celticpatricia1 — Thu, 15 Jan 2026 12:53:09 GMT

Did you ever get your refund? I'm having the same problem.

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

BrookeN — Thu, 15 Jan 2026 14:31:23 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

BrookeN — Thu, 15 Jan 2026 22:03:45 GMT

I received your message, thank you for providing that information. Support will be contacting you as soon as possible.

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

celticpatricia1 — Wed, 21 Jan 2026 12:52:43 GMT

No one contacted me. I'm reporting them to the Better Business Bureau and doing a charge back with my bank. Crappy customer service. NO CUSTOMER SERVICE!

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

BrookeN — Wed, 21 Jan 2026 17:49:06 GMT

@celticpatricia1 I apologize that support has not reached out to you. I reached back out to support, please let me know if you do not hear from anyone by Friday.

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

Leepitts — Sat, 24 Jan 2026 07:14:11 GMT

I returned two items also but nothing this was around Christmas

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

celticpatricia1 — Sat, 24 Jan 2026 16:41:39 GMT

I received a phone call from Arlo after reporting them to BBB. They said they would issue a refund.

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

Leepitts — Sat, 24 Jan 2026 22:32:32 GMT

Between the app that crashes and then not refunding my money. I’m about to just check Arlo off as a bad mistake and try nest or ring….i mean I can’t even view my cameras on top of the $130 they owe me

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

BrookeN — Mon, 26 Jan 2026 14:16:02 GMT

@Leepitts Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

Leepitts — Thu, 05 Feb 2026 14:10:15 GMT

I don’t know how to do all that. They decided to close my case and keep returned items. What a terrible company to deal with…here’s my number don’t care if in open

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

Leepitts — Thu, 05 Feb 2026 14:10:26 GMT

I’m about to do a chargeback as well. They decided to close my case. They received my returns. What a joke and horrible experience

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

BrookeN — Thu, 05 Feb 2026 14:09:54 GMT

@Leepitts I received your message, thank you for providing that information. I have reached out to support, they will be contacting you as soon as possible.

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

celticpatricia1 — Thu, 05 Feb 2026 15:59:30 GMT

@Leepitts Arlo called 2 hours after I reported them. https://www.bbb.org/file-a-complaint

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

Leepitts — Thu, 05 Feb 2026 16:13:37 GMT

Amazingly they called me after I said I was gonna report and call back. Refund got processed immediately

Re: Urgent Request for Refund Processing – Returned Orders Delivered November 6

Leepitts — Thu, 05 Feb 2026 16:14:42 GMT

Funny how mine became important too. They blamed it on warehouse or something I wasn’t paying attention