topic Plug-in Disaster I mean Camera in Arlo Ultra Security Camera 3rd Gen

Plug-in Disaster I mean Camera

ActionExpress — Tue, 25 Aug 2026 20:51:26 GMT

The app and website has a bug/problem in the 24/7 Recording service. I don't see buttons or options to download the recorded video.

Tier 1 support failed to help so they escalated to Tier 2 support.

Tier 2 support emailed me asking for ISP/Router information. When I sent a response, I received an email saying the email I sent bounced and Arlo didn't receive my emails.

When I call Tier 1 support about it, I hear "someone will call you" but nothing happened.

I called Tier 1 support 6 times and again nothing.

I finally canceled the service and will return the camera this weekend.

Re: Plug-in Disaster I mean Camera

StephenB — Tue, 25 Aug 2026 21:03:56 GMT

@ActionExpress wrote:

The app and website has a bug/problem in the 24/7 Recording service. I don't see buttons or options to download the recorded video.

Do you also have an Arlo Secure subscription (in addition to CVR)?

Unless something just changed, there is no way to download from the CVR timeline (and never has been). The best you can do is make a screen recording while playing the video on your device.

But if you also have a secure subscription (or have direct access to local storage set up), then you should be able to download motion or audio detection recordings.