topic Re: VMS-5500-100NAS base station in Arlo Ultra Security Camera 3rd Gen

VMS-5500-100NAS base station

Bosco381 — Fri, 19 Jun 2026 12:06:13 GMT

Arlo base station VMS-5500-100NAS base station will not add Ultra cameras. It says I am not online, but this is wrong.

Re: VMS-5500-100NAS base station

jguerdat — Fri, 19 Jun 2026 12:23:40 GMT

Being noted as offline has to be fixed first. What is the hub's LED showing? Did you successfully connect it to your account first? Are you using a VPN?

Re: VMS-5500-100NAS base station

Bosco381 — Fri, 19 Jun 2026 14:14:20 GMT

The VPN is turned off. The base station and computer are connected to the Netgear router with an Ethernet cable. I have added the cameras with an old VMB-4000 base station. They work fine but will not add to the newer base station listed above.

Re: VMS-5500-100NAS base station

Bosco381 — Fri, 19 Jun 2026 14:16:51 GMT

The hubs LED says it is connected , but when country to add Ultra cameras it says I am not connected to the internet.

Re: VMS-5500-100NAS base station

jguerdat — Sat, 20 Jun 2026 12:57:26 GMT

What country are you in? I wonder if Ultras (and many other newer cameras) aren't supported in your region.

Re: VMS-5500-100NAS base station

ponchi — Fri, 28 Aug 2026 05:02:51 GMT

Hola! I'm from argentina, the base station, don't work . I'm buy recently and never be used.. what can i do? It's online but un the app says offline

Re: VMS-5500-100NAS base station

BrookeN — Fri, 28 Aug 2026 14:42:57 GMT

Which basestation are you referring to?