topic Re: VMB5000 base station - Google Wifi not discoverable in Arlo Ultra 2

VMB5000 base station - Google Wifi not discoverable

hartmanjameson6 — Wed, 18 Dec 2024 04:59:07 GMT

I am trying to connect a to my Arlo account so I can use the Ultra 2 cameras. I have factory reset and tried several troubleshooting options but nothing works. I am using Google Nest Router and support has informed me to make sure ports 80 and 443 are open. My ISP doesn't close/open ports and so potentially it's a router firewall issue. Has anyone come across this problem?

Re: VMB5000 base station - Google Wifi not discoverable

jguerdat — Wed, 18 Dec 2024 14:09:57 GMT

What does the LED show as it's booting up and then after ~2 minutes when the base is fully booted? You should see blue and amber at various times during boot and then solid blue when done. If you have a VPN in use, disable it for setup.

Re: VMB5000 base station - Google Wifi not discoverable

hartmanjameson6 — Wed, 18 Dec 2024 15:14:39 GMT

Yes I get the amber to blue and then solid blue. No VPN on my end.....I have tried most of the troubleshooting that the support team recommended but still not working 😕

Re: VMB5000 base station - Google Wifi not discoverable

StephenB — Thu, 19 Dec 2024 00:48:57 GMT

@hartmanjameson6 wrote:

I am using Google Nest Router and support has informed me to make sure ports 80 and 443 are open.

If you can browse the web, they are open. So that is not the problem.

Have you tried installing it using a PC (my.arlo.com)? Connect the PC with ethernet if you can, and disable any internet security /antivirus software during the install.