topic Ultra 2 Cameras not working with Google Home / Chromecast in Arlo Ultra 2

Ultra 2 Cameras not working with Google Home / Chromecast

AlexUK — Fri, 29 Nov 2024 23:51:36 GMT

Recently bought 3x Ultra 2 package with VMB5000r6 Base Station to replace my Pro 2 setup.

All working fine within Arlo app but cannot get Cams to stream via Google Home to Chromecasts on my smart TVs. Have tried multiple troubleshooting including:

1). Unlinking Arlo app from Google Home account.

2). Full reset / reinstall of Arlo cams and base station on Arlo app.

3). Checked for firmware updates

4). Speed tests ran for wifi (Fibre)

Can anyone offer any advice?

(@Arlo, love your products but you need to get a grip of this situation as compatibility 'glitches' with Google have been ongoing for a while now on various models.)

Re: Ultra 2 Cameras not working with Google Home / Chromecast

alex_loo — Sat, 30 Nov 2024 03:43:38 GMT

my ARLO hardware setup is identical to yours. I am able to stream to the chromecast device plugged to my TV, as well as to the Google Home app in my mobile.

Are you able to at least stream to the Google Home app in your mobile?

Alex

Re: Ultra 2 Cameras not working with Google Home / Chromecast

AlexUK — Sat, 30 Nov 2024 08:03:20 GMT

No not really.

When I open the Google Home app on my iPhone and click on 'Cameras' the thumbnails all load and show a LIVE view for about 3secs and then they all drop out with a 'spinning wheel'. If in those 3secs I click on one of the thumbnails showing LIVE stream, I then get a black screen with 'camera unavailable. Weird.

Like I mentioned, Arlo app works fine but I also cannot view via Arlo Portal on laptop as I get 'Request Timed Out' message every time I try to login.

Re: Ultra 2 Cameras not working with Google Home / Chromecast

StephenB — Sat, 30 Nov 2024 12:53:29 GMT

@AlexUK wrote:

Like I mentioned, Arlo app works fine but I also cannot view via Arlo Portal on laptop as I get 'Request Timed Out'

What browsers have you tried?

Re: Ultra 2 Cameras not working with Google Home / Chromecast

AlexUK — Sat, 30 Nov 2024 16:05:58 GMT

Just tried Google Chrome and I can now access portal. Thank you.