topic Re: Locked out of cameras ( email address is not accessible) in Arlo Ultra 2

Locked out of cameras ( email address is not accessible)

Carilyn — Mon, 18 Nov 2024 14:07:50 GMT

My husband and I no longer have access to the email address associated with the account the cameras we bought are registered with. They were expensive- and we have 8 of them brand new . How do we get back into them?

Re: Locked out of cameras ( email address is not accessible)

BrookeN — Tue, 19 Nov 2024 14:59:37 GMT

I have reached out to support regarding having issues getting into the account due to not having access to the email address. Support will be reaching out to you as soon as possible.

Re: Locked out of cameras ( email address is not accessible)

MelSobers — Sat, 22 Mar 2025 10:49:51 GMT

I also had this happen to me and have not been able to reach an agent for help. Please advise, thanks

Re: Locked out of cameras ( email address is not accessible)

BrookeN — Mon, 24 Mar 2025 16:25:39 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Locked out of cameras ( email address is not accessible)

BrookeN — Mon, 31 Mar 2025 15:49:38 GMT

Thank you for providing that information. I have reached out to support they will be contacting you as soon as possible.