topic Re: Cannot do LIVE recording? in Arlo Ultra 2

Cannot do LIVE recording?

alex_loo — Tue, 12 Nov 2024 12:53:47 GMT

I must have missed this button but .... how do you start LIVE recording for a camera, from the app? The camera is NOT included in the current mode. I can manually watch LIVE from DEVICES page, but dunno how to start LIVE recording.

(I am not talking about motion/sound-triggered recording)

My setup:

3x Ultra 2 cameras
1x SmartHUB VMB5000
NO subscription (ie local storage)

Many thanks.

Alex

Re: Cannot do LIVE recording?

Edinburgh_lad1 — Tue, 12 Nov 2024 13:41:59 GMT

Unless you have a subscription or an old camera like Arlo HD, you can't.

Re: Cannot do LIVE recording?

alex_loo — Tue, 12 Nov 2024 21:27:26 GMT

Thanks.

What a surprise but no bad news is a surprise to me any more. I'll just tell ANYONE to 100% avoid this brand called ARLO.

Alex

Re: Cannot do LIVE recording?

StephenB — Wed, 13 Nov 2024 12:31:46 GMT

@alex_loo wrote:

What a surprise

FYI, the full set of limitations with local storage are

recordings only available in the app (not the browser)
recordings only available from the primary account (not "friend" accounts)
no ability to make manual recordings or take snapshots
no thumbnails, so all recordings need to be downloaded to your phone before you see anything
remote access requires router setting changes that many find difficult, and which do not work with some internet service providers.

Of course there are other subscription features (activity zones, etc).

Re: Cannot do LIVE recording?

Vasul — Fri, 15 Nov 2024 21:00:00 GMT

Agree 100 percent! Cannot get any help from them!!!