topic Re: Arlo ultra 2 only 2k in live view now in Arlo Ultra 2

Arlo ultra 2 only 2k in live view now

Amatex — Tue, 08 Oct 2024 13:38:22 GMT

Hey all,

So as the title suggest I noticed the other day my Arlo Ultra 2 camera no longer shows 4k in the left corner on live view only 2k

I am not zoomed in and I have a subscription.

I somehow get feeling it went down to 2k after the trial ran out and we started paying tbh

Uk

herricklo — Sun, 06 Oct 2024 11:52:52 GMT

Why the resolution changed from 4k LIVE to 2k LIVE in this week. I am using android and already enable 4k LIVE stream

Re: Arlo ultra 2 only 2k in live view now

StephenB — Tue, 08 Oct 2024 16:50:46 GMT

@Amatex wrote:

I somehow get feeling it went down to 2k after the trial ran out and we started paying tbh

What country are you in? What plan do you have?

Check the details for your subscription at www.arlo.com, and make sure it covers 4K.

Re: Arlo ultra 2 only 2k in live view now

Amatex — Tue, 08 Oct 2024 21:19:24 GMT

Hi there,

I am in Australia

And I am currently on the Arlo sercure plus for $17.99 a month

Re: Arlo ultra 2 only 2k in live view now

StephenB — Tue, 08 Oct 2024 21:24:10 GMT

@Amatex wrote:
I am in Australia

This is a user-to-user forum, and it's really hard to find the subscription page for other countries. Can you post a link?

Re: Arlo ultra 2 only 2k in live view now

Amatex — Tue, 08 Oct 2024 21:33:52 GMT

Sure its: https://www.arlo.com/en-au/arlosecure.html#compare

And here is the link to the product on our Aussie Arlo site: https://www.arlo.com/en-au/cameras/ultra/arlo-ultra-2.html

Re: Arlo ultra 2 only 2k in live view now

CodyG — Wed, 09 Oct 2024 09:46:23 GMT

Same here except I record locally to an SD card in my base. I noticed that 4k recordings stopped working as of 9/26, on 9/25 I have 4k recordings. No changes were made to anything. I just now noticed my live preview is in 2k, hence why I'm here looking for answers yet again from Arlo's products.

Re: Arlo ultra 2 only 2k in live view now

StephenB — Wed, 09 Oct 2024 14:22:17 GMT

@CodyG wrote:

Same here except I record locally to an SD card in my base. I noticed that 4k recordings stopped working as of 9/26, on 9/25 I have 4k recordings. No changes were made to anything. I just now noticed my live preview is in 2k, hence why I'm here looking for answers yet again from Arlo's products.

I'm tagging @JamesC to call his attention to the loss of 4K recording.

Re: Arlo ultra 2 only 2k in live view now

BrookeN — Thu, 10 Oct 2024 19:55:08 GMT

Thank you for providing that information. I have reached out to our development team to look into this. As soon as there is an update I will reach out to the community.

Arlo Ultra 2 record only 2K

hotuonghung — Fri, 11 Oct 2024 05:20:19 GMT

After upgrade app to new version. All my camera Arlo Ultra 2 only record at 2K. What's wrong?

Re: Arlo ultra 2 only 2k in live view now

CodyG — Fri, 11 Oct 2024 05:46:18 GMT

The only troubleshooting I've done so far has been removing 1 of 2 cameras from the base station and that did not resolve the issue.

I have not reset my base station yet.

Re: Arlo Ultra 2 record only 2K

StephenB — Fri, 11 Oct 2024 12:23:55 GMT

@hotuonghung wrote:

After upgrade app to new version. All my camera Arlo Ultra 2 only record at 2K. What's wrong?

What subscription do you have?

What country are you in?

Re: Arlo ultra 2 only 2k in live view now

StephenB — Fri, 11 Oct 2024 12:24:42 GMT

@CodyG wrote:

The only troubleshooting I've done so far has been removing 1 of 2 cameras from the base station and that did not resolve the issue.

I have not reset my base station yet.

I don't think that will fix anything. I'd wait for Arlo to update us.

Re: Arlo ultra 2 only 2k in live view now

BrookeN — Fri, 11 Oct 2024 14:02:29 GMT

Can you please send me a screenshot where you are seeing the 2k please.

Re: Arlo ultra 2 only 2k in live view now

CodyG — Fri, 11 Oct 2024 14:23:16 GMT

Notice the dates.

I took a screenshot of a live preview just now along with when it started on 9/26.

Re: Arlo ultra 2 only 2k in live view now

BrookeN — Fri, 11 Oct 2024 14:33:57 GMT

Thank you for providing those.

Re: Arlo ultra 2 only 2k in live view now

BrookeN — Fri, 11 Oct 2024 17:16:12 GMT

@CodyG can you change your power Management on the camera to Best Video instead of Optimized then test again if the local recordings are not showing 4k?

Re: Arlo ultra 2 only 2k in live view now

CodyG — Fri, 11 Oct 2024 18:07:11 GMT

I can certainly try when I get home and I'm on my local network to test it out.

Re: Arlo ultra 2 only 2k in live view now

CodyG — Fri, 11 Oct 2024 19:12:34 GMT

Unfortunately that didn't work. I tried on both my cameras. It didn't work for live preview or the recordings.

Re: Arlo ultra 2 only 2k in live view now

BrookeN — Fri, 11 Oct 2024 19:44:46 GMT

Thank you for trying that. I have let our development team know. I will update further as soon as possible.