topic Re: People talking to me through my camera and logged out because account used on another device. in Arlo Ultra 2

People talking to me through my camera and logged out because account used on another device.

Calie — Wed, 09 Oct 2024 01:23:41 GMT

Hey I’m facing a very frustrating and upsetting situation and I’m considering suing Arlo if I don’t have answers to my questions asked many times to the team support

why do I keep hearing these voices (voices that I recognise) saying nasty stuff from every single days when I watch my my cameras.

also why do I keep being disconnected because my account is being used on another device while I have no other person added to my account and 2 steps authentication activated.

cameras have been reset and it keeps happening.

has anyone been through this before?

please get in touch

Re: People talking to me through my camera and logged out because account used on another device.

StephenB — Wed, 09 Oct 2024 19:12:05 GMT

@Calie wrote:

why do I keep hearing these voices (voices that I recognise) saying nasty stuff from every single days when I watch my my cameras.

Note I don't work for Arlo (this is a user-to-user forum).

Are you hearing these voices

when you are using the Arlo app?
when you are using a PC (my.arlo.com)
watching the cameras some other way (Apple Home or Google Home)?

Do you hear them when you are away from home on your phone?

Are they in recordings in the Library/Feed? Or are you only hearing them when livestreaming the cameras?

Re: People talking to me through my camera and logged out because account used on another device.

BrookeN — Fri, 11 Oct 2024 14:31:44 GMT

Can you please dm me a video of where you hear the voices please. When the cameras are being disconnected are you getting a notification of some sort that they were disconnected and if so what is that message? You send a dm by clicking on the envelope icon on the top right of the forum page.

Re: People talking to me through my camera and logged out because account used on another device.

Calie — Wed, 16 Oct 2024 00:55:31 GMT

Hello Stephen and thank you for

taking the time

here are the details I can give you with certitude.

i can hear the voices regardless of which platform I use to watch the livestreams or replays

im pretty certain that i hear them from anywhere (inside the house or at work)

i have them saved

it is also important to note that (I am now convinced) I’m being stalked by several people, day and night.

The funny thing is the cameras never ever caught them physically except this one time 2 weeks ago but of course instead of the usual 2 min long setting Vedio clip I only had One clip of 13 sec and another one of 1sec

What type of wichery am I dealing with please.

thank you again

Re: People talking to me through my camera and logged out because account used on another device.

Calie — Wed, 16 Oct 2024 01:04:46 GMT

good morning

i never received such a thing as “ a would be very handy alert” to let me know that my cameras have been disconnected. The best I got was my widget all black with a warning sign on it. You have to click on the sign tonsee wjwr the fuss is about.

sorry

I’m exhausted, my writing is awful right now.

It sometimes takes up to 5 min to get them back up and running

the trick I found that works best for now is to manually turn each device off then back on again.

I would like to email/ pm you yes

Re: People talking to me through my camera and logged out because account used on another device.

StephenB — Wed, 16 Oct 2024 12:06:36 GMT

Send @BrookeN a dm using the envelope icon on the upper right of the forum page.

It does sounds like your account might have been hacked.

But it might be more than your Arlo account - it might also be other accounts (and your phone/PCs).

Re: People talking to me through my camera and logged out because account used on another device.

BrookeN — Wed, 16 Oct 2024 14:12:01 GMT

Thank you for providing that information. If you could please dm me a video of what you are experiencing that would be very helpful. I look forward to hearing from you.