topic Frustrated with Arlo Ultra 2 - Time to move on in Arlo Ultra 2

Frustrated with Arlo Ultra 2 - Time to move on

MayukhArlo — Mon, 30 Sep 2024 22:01:55 GMT

I bought 2 Arlo Ultra Pro 2 cameras for my Front and Backyard from Best Buy Canada (Order # 1009479751) back in December 2022. Not even 2 years has passed, my Front Camera stopped detecting motion !!

Tried all the hacks, did steps after calling Arlo Tech Support (support ticket no - A4341A7XA7309) and was told the hardware of the camera is gone !!

A 300$ Camera (including all accessories you need to mount it and run it), is gone in less than 2 years, can not be sign of a good quality product.

I had seen some good reviews and that was the reason I decided to go with Arlo. But looks like it was mistake.

Will make sure I warn others and create awareness in social media on the poor quality of Arlo products.

Be aware and stay away from Arlo.

Re: Frustrated with Arlo Ultra Pro 2 - Time to move on

ShayneS — Thu, 03 Oct 2024 15:40:05 GMT

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Frustrated with Arlo Ultra Pro 2 - Time to move on

MayukhArlo — Fri, 04 Oct 2024 23:16:12 GMT

HI,

Below are the troubleshooting steps I did on my own and same repeated when I spoke to Helpdesk. Helpdesk ticket # 44290109.

1. Taken out the camera from direct power supply and taken out the battery as well to do power cycle.

2. With battery in, pressed and hold "Reset" button on camera. Pressed and hold "Sync" button on camera.

3. Removed the camera from Arlo App and re-added again.

4. Increased motion sensitivity to 100.

5. Changed position of camera to test motion sensor. Sound detection works fine but not motion.