topic Re: Firmware update loop problem on ultra 2 H10 in Arlo Ultra 2

Firmware update loop problem on ultra 2 H10

edrotleff — Sat, 28 Sep 2024 05:27:56 GMT

Hello, I have two ultra 2 H10 connected to VMB5000r6 hub. One of the two ultras allways shows that an Firmware-Update is to be done. When I do that the ultra 2 starts blinking orange and blue and stops after about 30 seconds.

Unfortunately the update is not done and after the procedure the Update information is again showed. I did this now for at least 20 times, restarted the camera, the basestation... without any success. Can somebody please help me?

Best regards - Elias

Re: Firmware update loop problem on ultra 2 H10

jguerdat — Sat, 28 Sep 2024 12:33:08 GMT

While it should happen automatically, it may be fastest to remove the camera from your account and add it back to get the firmware installed.

Re: Firmware update loop problem on ultra 2 H10

StephenB — Sat, 28 Sep 2024 13:26:54 GMT

@jguerdat wrote:

While it should happen automatically, it may be fastest to remove the camera from your account and add it back to get the firmware installed.

@edrotleff - if you decide to do this, I suggest doing a hardware reset while you are at it. After removing the camera from the account, take the camera out of the housing, and press the sync button inside until the camera flashes amber (~ 15 seconds).

Re: Firmware update loop problem on ultra 2 H10

edrotleff — Sat, 28 Sep 2024 13:49:10 GMT

hello, tried your suggestion removing the cam reset it and then add it - but the update loop still present 😕

It tries to update to "1.070.53.3_6_297b17b" again and again!

Re: Firmware update loop problem on ultra 2 H10

BrookeN — Mon, 30 Sep 2024 19:08:48 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.