topic Image on the camera turned 90° in Arlo Ultra 2

Image on the camera turned 90°

jduncan449 — Mon, 23 Sep 2024 19:36:22 GMT

My camera turned 90°. Not physically because the cameras was not even touched. But the image changed 90°. No idea how it happened. I did not do anything to the camera.

To be clear, the image is not upside down, (180°), it is 90°.

Re: Image on the camera turned 90°

ShayneS — Wed, 25 Sep 2024 00:54:41 GMT

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Re: Image on the camera turned 90°

jduncan449 — Wed, 25 Sep 2024 17:26:21 GMT

Shayne,

Thank you for responding. I went into My Devices, Device Settings, Video Settings. I tried rotating the image 180°, but all that does is flip it.

John

Re: Image on the camera turned 90°

ShayneS — Wed, 25 Sep 2024 17:47:40 GMT

Can you try removing and reinstalling the cam to your app?