topic Re: VMB5000 base station library in Arlo Ultra 2

VMB5000 base station library

Pattikakes — Wed, 14 Aug 2024 00:15:19 GMT

Whenever I try to see video recordings in the library I get this message "There was an error obtaining your library. Arlo team is working on this issue. Try again." This has been going on for several months now. I have tried numerous things to get it working again to no avail, am now convinced that the statement I receive is a lie, and am wondering if I missed something about a change along the way! Are they forcing me into a subscription?

Re: VMB5000 base station library

jguerdat — Wed, 14 Aug 2024 14:07:00 GMT

Nope. If you eject the drive for viewing on a computer do you see the recordings?

Worst case, although a PITA, removing the hub and its associated cameras and starting fresh has been known to fix this.

Re: VMB5000 base station library

Pattikakes — Tue, 20 Aug 2024 00:39:05 GMT

Thank you! Using the PITA method cured the problem.