topic Re: Feed tab badge number not clearing in Arlo Ultra 2

Feed tab badge number not clearing

scottpev — Fri, 05 Jul 2024 18:25:04 GMT

The feed tab is showing a number as though I still have videos in my feed even though I have deleted them

Notification badge won’t clear on iPhone

EGtitan — Thu, 21 Mar 2024 03:44:15 GMT

I cannot get the notification badge on my iPhone for this app to clear after watching, and then deleting the videos and going through all the settings to make sure that I have no notifications nothing new is popped up the badge continues to say I have two new things. The only way I can get it to go away, is to uninstall the app/delete it and then reinstall it and start fresh until I get more notifications and then they won’t go away. How do I fix this? How do I clear my notifications?

Re: Notification badge won’t clear on iPhone

BrookeN — Thu, 21 Mar 2024 20:51:04 GMT

Can you please provide what app version you are on the iOS device? Does it show the correct number on the badge counter when it is showing it?

Re: Notification badge won’t clear on iPhone

EGtitan — Fri, 22 Mar 2024 11:34:49 GMT

Yes it does show the right number. 17.3.1 is the ISO and I just updated the app to the new look. I had to delete the app from my phone 2 times to clear the badge notifications. This 3rd time I made sure to watch every clip 2 times start to finish before deleting it and check every setting and it then was gone. If I just looked at the thumbnail and then deleted it the notification would stay no matter how many other new ones came up.

Re: Notification badge won’t clear on iPhone

EGtitan — Fri, 22 Mar 2024 14:30:46 GMT

Just an update - when I came home and watched the video and then deleted it after… notification badge still says 1… this is incredibly annoying

Re: Notification badge won’t clear on iPhone

BrookeN — Fri, 22 Mar 2024 14:55:31 GMT

When deleting the app are you doing it from the Home Screen where it says remove app? If so can you try deleting it fully from the library, under the library it will say delete instead of remove.

Re: Notification badge won’t clear on iPhone

EGtitan — Fri, 22 Mar 2024 15:56:19 GMT

I do it from the Home Screen but I pick delete it over remove. So it’s gone and then I have to redownload/install again.

Re: Notification badge won’t clear on iPhone

BrookeN — Fri, 22 Mar 2024 16:00:18 GMT

Thank you for providing me that information. I have passed this onto the development team. I will update as soon as possible.

Re: Notification badge won’t clear on iPhone

BrookeN — Wed, 27 Mar 2024 19:16:55 GMT

In the Arlo app can you click the silhouette in the top left hand side and then about and let me know the app version.

Re: Notification badge won’t clear on iPhone

EGtitan — Thu, 11 Apr 2024 04:16:49 GMT

**update**

sorry it took me a min to get back, the fix I found was to click the camera and start watching live. Once it’s live then take a manual picture and that will then clear the notification badge off my screen and I can delete all the videos and pic. That has worked every time I’ve tried it.

ARLO secure 4.14.5 feed problem

Bertisthebest20 — Fri, 21 Jun 2024 22:33:24 GMT

Running new version, 4.14.5. Now after deleting feeds, my iPhone 14 Pro still says I have new feeds. Same thing with my iPad Air M2.

Re: ARLO secure 4.14.5 feed problem

ShayneS — Mon, 24 Jun 2024 22:03:01 GMT

@Bertisthebest20

Can you provide the steps to replicate this symptom? Are you just selecting the feeds tab or manually deleting a recorded video in the feed section?

Which version of iOS are you running on your phone and iPad?

Re: ARLO secure 4.14.5 feed problem

Bertisthebest20 — Tue, 25 Jun 2024 13:47:54 GMT

Hi Shayne, ok, running 17.5.1 on both my iPad Air and iPhone 14 Pro. If I delete a feed on either one, it deletes. But, if I look at my other device, it still shows on my icon that I have a feed, even though they are gone. I’ve deleted the Arlo Secure app on both units, then re-installed the app to both units. It still reacts the same. Seems I’ve only seen this since I upgraded to the new app 4.14.5

Re: ARLO secure 4.14.5 feed problem

StephenB — Tue, 25 Jun 2024 15:01:59 GMT

@Bertisthebest20 wrote:

But, if I look at my other device, it still shows on my icon that I have a feed, even though they are gone.

It sounds like you are just talking about the badge counter - is that the case???

Re: ARLO secure 4.14.5 feed problem

ShayneS — Tue, 25 Jun 2024 16:34:29 GMT

The device badge counters need to be refreshed per device. If you view the feed on one device, it will not reset the feed to zero on the other, this is by design.

Re: ARLO secure 4.14.5 feed problem

Bertisthebest20 — Wed, 26 Jun 2024 11:50:29 GMT

I understand that. So, even if I refresh the app, the badge counter still shows something. Before this update, if I refreshed the feed tab, it would go away. Now it goes nowhere

Re: ARLO secure 4.14.5 feed problem

ShayneS — Wed, 26 Jun 2024 15:17:35 GMT

@Bertisthebest20

Thanks. Just so I'm understanding correctly, When you look at your phone you see x amount of recordings on the red badge counter > You open the app > Select feed and 0 out the badge counter but the badge counter returns with the same feed count in red on the phone's Home Screen for the Arlo app?

Re: ARLO secure 4.14.5 feed problem

Bertisthebest20 — Wed, 26 Jun 2024 20:41:48 GMT

Yes and no. So I clear feeds from my iPhone and all goes away. But, when I open my iPad, the red number of feeds shows up on the icon, but there is nothing in the feeds section. The same thing would happen if I had opened iPad first. If would delete from iPad but not on the iPhone.

Here’s a new one. Since I was driving today, my wife saw all 12 of the feeds from this morning. She did not delete so I could also see them. Open my iPhone and delete all feeds successfully. Close app and icon still shows all those feeds and won’t go away. Same red counter on my iPad.

i think something with the counter changed last week with this new upgrade!

Re: ARLO secure 4.14.5 feed problem

ShayneS — Wed, 26 Jun 2024 20:58:32 GMT

@Bertisthebest20

Are you manually deleting the recordings or just entering and exiting the Feed tab/section (making the red feed numbers go away). Sorry for the questions, I want to make sure I get this resolved as soon as possible for you and this info helps myself and the development team if I have to escalate this.

Re: ARLO secure 4.14.5 feed problem

Bertisthebest20 — Wed, 26 Jun 2024 23:31:02 GMT

Hi Shayne, manually deleting