topic App wont find arlo ultra 2 in Arlo Ultra 2

App wont find arlo ultra 2

HK01 — Sat, 29 Jun 2024 17:28:24 GMT

I got a smarthub and 8 Arlo ultra 2 cameras. But I can not connect the 9:th one. I install the ninth exaktly as the eigth before. The arlo app just "looking for camera" and the "clock" spins around.

I am about 2 meters from my router and the smart hub. I have several times fabric restored the 9th camera. I have several times manually tried to sync. But the smarthub does not find the camera. The camera is fully charged and I have tried both PC and app / Iphone. What can I do to connect the last (9th) Arlo ultra 2?

Re: App wont find arlo ultra 2

StephenB — Sat, 29 Jun 2024 19:13:07 GMT

Did you try a factory reset of the camera? Open the camera and press the button inside until the LED flashes amber (about 15 seconds).

Re: App wont find arlo ultra 2

HK01 — Sat, 29 Jun 2024 19:33:42 GMT

Yes, I have factory reset the camera many times.

Re: App wont find arlo ultra 2

ShayneS — Mon, 01 Jul 2024 23:52:01 GMT

HI @HK01

Are you still experiencing this symptom?

Re: App wont find arlo ultra 2

HK01 — Tue, 02 Jul 2024 05:49:44 GMT

Yes, the problem still exists. I can not connect one of my cameras. The blue flashing light while trying to connect seems different to the other cameras. This camera flashes less often.

Re: App wont find arlo ultra 2

ShayneS — Tue, 02 Jul 2024 16:06:01 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact