topic Re: Two way audio not working properly in Arlo Ultra 2

Two way audio not working properly

Dionisus444 — Sun, 21 Jan 2024 11:04:18 GMT

I have multiple Arlo Ultra 2 camera's at home. These are having problems while using the 2 way audio.

I can hear the recorded sound from the camera in my Android app. But when I tap on the mic icon it is like the sound from the camera is muted. I can talk and my audio can be heard from the camera. But it isnt possible two have two way audio because I cant here the sound from the camera anymore.

It used two work in the past. It is especially a problem in case of the doorbell. It is pointless to start a conversation with the app because I cant hear the person at the door as soon as I reply by using the mic. The person can hear me, but I cant hear the person.

Re: Two way audio not working properly

jguerdat — Sun, 21 Jan 2024 14:31:20 GMT

Check the doorbell setting for audio to ensure the doorbell mic is enabled. Check the doorbell's face to ensure the mic opening isn't plugged. You may need to remove the doorbell from your account and add it back in to see if that helps.

Re: Two way audio not working properly

Dionisus444 — Sun, 21 Jan 2024 15:57:35 GMT

Thanks for this answer. Unfortunately this did not solve the problem. The problem is not only with the doorbell but also with 5 Ultra 2 cameras and the Arlo Baby camera.

The microphone is turned on. At first I hear the sound fine through the app. But when I want to say something back, the sound cuts out. The person hears me, but I don't hear the answer.

It resembles an old walkie talkie function, where only the signal of the person talking can be heard. It is not possible to have a conversation like with a telephone.

Re: Two way audio not working properly

StephenB — Sun, 21 Jan 2024 19:30:59 GMT

@Dionisus444 wrote:

It resembles an old walkie talkie function, where only the signal of the person talking can be heard. It is not possible to have a conversation like with a telephone.

Do you have a headset you can test with? Maybe also try it on a PC, and see if that works differently than the phone.

Re: Two way audio not working properly

Dionisus444 — Sun, 21 Jan 2024 21:04:32 GMT

I did a test on the pc and it worked. What could be the reason for not working on the android app? It is the latest version.

Re: Two way audio not working properly

StephenB — Sun, 21 Jan 2024 21:46:35 GMT

@Dionisus444 wrote:

I did a test on the pc and it worked. What could be the reason for not working on the android app? It is the latest version.

I use an iPhone myself, so have no recent experience with the Android app. However, there have been some reports of two-way audio not working on some Android phones (most often Samsung).

Generally those users said that when using a headset it worked properly, which suggests to me that it might be that the app isn't properly engaging the speakerphone mode on those phones. But that's just a guess on my part. You might want to contact paid support - I doubt you'd get an immediate fix, but it would give them more information on the prevalance of the problem.

I'm also tagging the mods ( @JamesC , @ShayneS , @BrookeN ) in case they have other suggestions.

Re: Two way audio not working properly

Dionisus444 — Sun, 21 Jan 2024 22:03:28 GMT

Hi Stephen, I can confirm that I have a Samsung phone.

Re: Two way audio not working properly

BrookeN — Tue, 23 Jan 2024 18:32:23 GMT

Let me look into this. I will get back to you soon.

Re: Two way audio not working properly

BrookeN — Wed, 24 Jan 2024 18:36:47 GMT

Can you provide what type of phone you are using and the software for the Arlo app as well as the device software?

Re: Two way audio not working properly

Dionisus444 — Mon, 29 Jan 2024 18:53:56 GMT

I'm using a Samsung Galaxy S22 plus.

Android version 13

Arlo app version: 4.11.2_28633

Re: Two way audio not working properly

BrookeN — Fri, 02 Feb 2024 20:15:56 GMT

Thank you for providing that information. I will provide an update soon.

Re: Two way audio not working properly

BrookeN — Mon, 18 Mar 2024 14:32:08 GMT

Are you still seeing this same behavior?

Re: Two way audio not working properly

Mariposa14 — Wed, 26 Jun 2024 01:23:01 GMT

I’m having the same issue with my galaxy s21 phone. The audio doesn’t work. I have a IPad and the two audio works perfectly fine. What can it can be done to resolve the issue on my phone?

Re: Two way audio not working properly

BrookeN — Mon, 01 Jul 2024 14:02:55 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.