topic Access to Deceased Father's Account in Arlo Ultra 2

Access to Deceased Father's Account

tholt1 — Sat, 25 May 2024 21:45:03 GMT

I am unable to access my father's account and I need it to monitor his home.

He lived by himself and he was the only person that had access to the camera system. I prefer not to reset but rather take over his account because I would like to keep the old footage.

If someone can help, it would be greatly appreciate! I have been looking everywhere to get help and it seems like the forum is my best bet! Thank you in advance!

Re: Access to Deceased Father's Account

StephenB — Sun, 26 May 2024 00:49:36 GMT

@tholt1 wrote:

I am unable to access my father's account and I need it to monitor his home.

He lived by himself and he was the only person that had access to the camera system. I prefer not to reset but rather take over his account because I would like to keep the old footage.

If someone can help, it would be greatly appreciate! I have been looking everywhere to get help and it seems like the forum is my best bet! Thank you in advance!

Sorry to hear abut your father.

I'm tagging the mods ( @JamesC , @ShayneS , @BrookeN ) so they can create a case for you.

In the meantime, I suggest collecting some data that would help identify the account/system. Your father's email address, base station and camera serial numbers would be useful. There should be a label on the base that has it's serial number. If the camera opens, then remove it from the housing and take out the battery. There is a label behind it that has the serial number.

Re: Access to Deceased Father's Account

ShayneS — Wed, 29 May 2024 16:26:36 GMT

Hi @tholt1

I have escalated this for you to see what we can do. Support will be reaching out as soon as possible, I have provided your escalation number here:44084792

Re: Access to Deceased Father's Account

tholt1 — Tue, 04 Jun 2024 20:26:57 GMT

Hello,

I have not heard anything.

And unfortunately, I do not have access to the email on file for this account. It is linked to my father's government work email.

Can you please contact me at

-Tina

Re: Access to Deceased Father's Account

ShayneS — Tue, 04 Jun 2024 20:29:26 GMT

I have added that note to the case.

Re: Access to Deceased Father's Account

tholt1 — Wed, 05 Jun 2024 00:11:00 GMT

Hello,

How long will it take for someone to contact me about this case?

-Tina

Re: Access to Deceased Father's Account

ShayneS — Wed, 05 Jun 2024 21:51:47 GMT

@tholt1

I spoke with the team and the only way to assume the account would be to gain access to the associated account credentials.