topic Re: Last s/w update of ARLO (May 2024) APK on android is corrupted. in Arlo Ultra 2

Last s/w update of ARLO (May 2024) APK on android is corrupted.

YsB — Mon, 13 May 2024 20:38:37 GMT

Real time view and local recordings stopped working.

Real time view via the internet web site is OK.

Please fix immediate, thanks

Re: Last s/w update of ARLO (May 2024) APK on android is corrupted.

jguerdat — Tue, 14 May 2024 13:52:47 GMT

Sounds like a local issue. Start by rebooting the [phone and reinstalling the app.

Re: Last s/w update of ARLO (May 2024) APK on android is corrupted.

YsB — Tue, 14 May 2024 18:18:08 GMT

Did this. Have reinstalled the app om my android phone and doesn't let me login

Re: Last s/w update of ARLO (May 2024) APK on android is corrupted.

StephenB — Tue, 14 May 2024 18:28:06 GMT

@YsB wrote:

Did this. Have reinstalled the app om my android phone and doesn't let me login

Is the problem the 2-factor authentication? If so, have you tried using email for authentication? (That's easiest if you can get the code in the email on a nearby PC or tablet).

Re: Last s/w update of ARLO (May 2024) APK on android is corrupted.

Edinburgh_lad1 — Tue, 14 May 2024 19:55:20 GMT

There seems to be a problem with 2FA as I keep on getting a message like factor data invalid etc. Eventually, I can log on but for the past week or two, the 2FA hasn't worked properly. See my other post about this indicating when it started to happen.

Re: Last s/w update of ARLO (May 2024) APK on android is corrupted.

YsB — Wed, 15 May 2024 21:08:55 GMT

Can you please elaborate on this 2FA process for login into your arlo app on your cell phone. The login screen of the app shows 2 entry fields only: Email and Password, that's it.

Entering these two fields and pressing the login key turns the wheel for a few seconds and then returns with the Password field empty (like asking again the password) no other message or error indication. This can repeat on and on.

These same credentials are loging me in to my Arlo web site.

Re: Last s/w update of ARLO (May 2024) APK on android is corrupted.

BrookeN — Mon, 20 May 2024 15:22:07 GMT

@YsB were you able to log into your account?

Re: Last s/w update of ARLO (May 2024) APK on android is corrupted.

Sichenia — Wed, 03 Jul 2024 21:31:15 GMT

Same problem here.

App asked me to re-log in since it had been to long since last time (last week!) and never let me in again. I tried and tried but the code I receive for 2fa always gives the msg "invalid factor data".

I tried to change psw, same result.

This started after I updated the app.

Re: Last s/w update of ARLO (May 2024) APK on android is corrupted.

BrookeN — Mon, 08 Jul 2024 15:11:45 GMT

Have you tried deleting the app and then re-downloading it?