topic Re: Homekit & token reset in Arlo Ultra 2

Homekit & token reset

jamieCM — Wed, 01 May 2024 05:56:00 GMT

I have recently removed one of my base stations (VMB4500, Main Bedroom device) from a Homekit installation (due to issues) but I now can't add it back.

I have seen other posts which have said that Arlo can issue a token reset, which apparently 'resets' the base station so it can be adopted in a Homekit environment again. How do I go about doing this?

Thanks in advance

Jamie

Re: Homekit & token reset

BrookeN — Wed, 01 May 2024 14:16:54 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

Re: Homekit & token reset

jamieCM — Wed, 01 May 2024 16:12:40 GMT

Thanks for that, it appears to have worked.

Jamie