topic Ultra 2 and Base Station - sometimes I can view recordings, sometimes I can't... in Arlo Ultra 2

Ultra 2 and Base Station - sometimes I can view recordings, sometimes I can't...

Bunno6230 — Sat, 17 Feb 2024 10:07:51 GMT

I've had a look through the various discussions but haven't seen one quite like my problem...

Some days I can view recordings in the App and some days I can't. On the days I can't I get the message - "There was an error obtaining your library. Arlo team is working on this issue."

This has been going on for many months so I figure this is just a default error message because they don't have something more specific.

The odd thing is this is an intermittent problem so I seem to have the settings right... or not?

I've got 4 Ultra 2 wireless cameras and 1 Arlo Q. All cameras are connected to a base station. I chose not to get a cloud subscription and instead got a microSD card and that's where I'm storing the recordings. The recordings are there because I can see them when I put the SD card into my laptop. The problem is when I try to view the recordings in the App - sometimes I can and sometimes I can't.

Any tips on what I'm doing wrong?

Re: Ultra 2 and Base Station - sometimes I can view recordings, sometimes I can't...

StephenB — Sat, 17 Feb 2024 12:39:15 GMT

@Bunno6230 wrote:

Any tips on what I'm doing wrong?

Not sure you are doing anything wrong.

But perhaps do some testing to see if you can find a particular scenario that fails.

For instance, try disconnecting from wifi, and see if that makes any difference. It might matter whether you are connecting wifi to your own home network, or someone else's.

Also, if you use a VPN, try testing whether that makes a difference.

Re: Ultra 2 and Base Station - sometimes I can view recordings, sometimes I can't...

BrookeN — Wed, 21 Feb 2024 20:38:37 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.