topic Re: Presales -- need add-on camera in Arlo Ultra 2

Presales -- need add-on camera. Trying to figure out which camera works with my Base Station?

LuckyCharm — Fri, 29 Jan 2021 15:31:14 GMT

I recently purchased an Ultra 2 and had to return it for a refund because it wasn't compatible with my older VMB3000 base station. Now I still need an add-on camera, but cannot figure out why it's so hard to find any information about base station requirements for any of them on the website. Even on the Ultra 2 page, there's nothing about needing a "Smart Hub" or anything in order to use the camera. I had to open a chat with an agent just to get some information, but I would trust the information a lot more if I could find it for myself on the website.

Re: Presales -- need add-on camera

jguerdat — Fri, 29 Jan 2021 14:55:27 GMT

https://kb.arlo.com/000062284/What-is-the-difference-between-each-Arlo-SmartHub-and-base-station

Re: Presales -- need add-on camera

LuckyCharm — Fri, 29 Jan 2021 21:16:20 GMT

This is great. How did you find it?

Re: Presales -- need add-on camera

jguerdat — Sat, 30 Jan 2021 15:35:47 GMT

Click on the Support link at the top here. Enter search terms such as "base compatibility" in the search box. Select Support Articles or Product Pages on the left side near the top to get only those results to minimize the clutter. You can also use a Google search on something like "Arlo base compatibility" and look for Arlo-specific results.

Re: Presales -- need add-on camera

LuckyCharm — Sun, 31 Jan 2021 03:12:55 GMT

Thanks! It's just odd that at no point during the purchase process did it alert me that I needed a "Smart Hub" rather than the old base station I've been using for years.

Re: Presales -- need add-on camera

SinisterStairs — Mon, 01 Feb 2021 08:29:23 GMT

I didn't even realize it was possible to buy an Ultra 2 w/o the hub!