topic Re: Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect? in Arlo Ultra 2

Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect?

keislee — Wed, 06 Dec 2023 11:46:26 GMT

I just installed my Ultra 2 cams few weeks ago and recently could find there is moisture/water condensation on lens (inside), I can clear it easily if it is outside. But I found it is the len side in the cam? Is it normal? I assume it is waterproof and should have moisture getting in. The moisture blocked large area of the video and pictures. Please share your view if u have experience to this?

Re: Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect?

StephenB — Wed, 06 Dec 2023 12:02:54 GMT

It shouldn't be inside the lens.

You might want to take the camera out of the housing and check the O-ring.

Re: Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect?

keislee — Wed, 06 Dec 2023 12:34:19 GMT

Thanks for your sharing. But how do I check it or I should send backk to Arlo for checking?

Re: Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect?

StephenB — Wed, 06 Dec 2023 12:58:30 GMT

@keislee wrote:

Thanks for your sharing. But how do I check it or I should send backk to Arlo for checking?

Just take a look at it. See if it is stretched or damaged in some way.

Applying a bit of silicone grease to it can improve the water resistance some, and also makes it easier to remove the camera from the housing.

Re: Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect?

keislee — Mon, 11 Dec 2023 23:25:20 GMT

May I know where is the O ring?

Re: Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect?

StephenB — Tue, 12 Dec 2023 02:29:10 GMT

@keislee wrote:

May I know where is the O ring?

Take the camera out of the shell.

It is the thin rubbery gasket that goes around the camera body right behind the camera face.

Re: Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect?

keislee — Thu, 14 Dec 2023 16:07:00 GMT

I have contacted Arlo CS for a week but still no one reach me till now. Disappointed

Re: Problem of the Arlo Ultra 2 got Moisture on lens (inside but not outside) is it defect?

BrookeN — Fri, 15 Dec 2023 15:50:33 GMT

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.