topic Re: Remote viewing of recordings in Arlo Ultra 2

Remote viewing of recordings

Peter_Mid — Wed, 22 Nov 2023 06:20:43 GMT

Have 3 cameras connected to the hub. Can see the recordings when at home but how do i see them when i am away

Re: Remote viewing of recordings

StephenB — Wed, 22 Nov 2023 12:31:11 GMT

@Peter_Mid wrote:

Have 3 cameras connected to the hub. Can see the recordings when at home but how do i see them when i am away

Just to confirm - I am thinking you have no subscription, and want to get direct access to local storage working remotely. Is that the case?

Re: Remote viewing of recordings

Peter_Mid — Wed, 22 Nov 2023 22:48:14 GMT

That's correct no subscription

Re: Remote viewing of recordings

StephenB — Thu, 23 Nov 2023 00:20:14 GMT

@Peter_Mid wrote:

That's correct no subscription

Ok. There are two basic approaches you can use. One is to implement port forwarding. The other is to use a router-based VPN. Both require setting changes in your router (and not all routers support an inbound VPN).

This article outlines the port forwarding approach (which I suspect is a bit easier for most people to set up).

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Unfortunately some internet service providers won't allow an inbound connection to the cameras. US broadband internet services for example don't support either port forwarding or router-based VPNs. Some landline ISPs don't either (particularly some use a technology called CGNAT). You can see if the forwarded ports are open using https://www.canyouseeme.org/ or a similar website.