topic Re: Cannot change modes in Arlo app Andoid in Arlo Ultra 2

Cannot change modes in Arlo app Andoid

Milkache — Sat, 18 Nov 2023 02:05:37 GMT

I purchased the Arlo Ultra 2 bundle in Costco, the cameras are bricked after using a year. I have to follow the instructions to do a factory reset. After I recovered all the cameras, I'm no longer able to switch mode in my app. Every time I change mode it says something like one or more devices did not respond. I'm not finding any customer support info, and have to post here

Re: Cannot change modes in Arlo app Andoid

jguerdat — Sat, 18 Nov 2023 15:09:20 GMT

Do you have a subscription? These cameras require one for cloud recordings and other features.

Have you rebooted the phone and reinstalled the app as well as tried the web client (my.arlo.com)?

Re: Cannot change modes in Arlo app Andoid

Milkache — Sun, 19 Nov 2023 23:24:20 GMT

I do not have a subscription, but I have a SD card for storage, and there is enough space left. Just when I try to change mode between Armed and Disarmed, the app does not respond. I also tried re-install the app but it did not help.

However I tried "my.arlo.com" and it seems working after I ran a motion detection test. But the phone app still remains no respond when switching modes.

Re: Cannot change modes in Arlo app Andoid

BrookeN — Mon, 20 Nov 2023 23:14:41 GMT

Try uninstall and then reinstalling the app.

Re: Cannot change modes in Arlo app Andoid

Milkache — Sun, 03 Dec 2023 22:40:05 GMT

I tried multiple times to uninstall and then reinstall the app, before and after factory reset, issue still there

Re: Cannot change modes in Arlo app Andoid

BrookeN — Wed, 06 Dec 2023 17:27:57 GMT

Are you using an iPhone or an Android phone? Also, within the app are you showing feed or library?